Senior Digital Commerce Manager
- Compensation
- Not disclosed
- Location
- Santa Monica, CA
- Work setup
- Not specified
- Seniority
- Senior
- Employment
- Not specified
- Experience
- 5+ years
- Category
- Not specified
- Posted
Must have
- 5+ years in digital commerce, ecomm ops, or retail ops
- Experience managing retail portals (Target, Walmart, Instacart)
- Marketplace operations experience (Amazon, TikTok Shop, etc.)
- Strong systems thinker: able to build structure, streamline workflows, and keep data consistent across multiple platforms
- Detail-obsessed and energized by fast-moving environments
- Experience in CPG, personal care, beauty, or creator-led brands preferred
- Early stage brand building (5-50M) preferred
- Based in LA (or willing to relocate), in office 3 days a week
Full description
Own the full operational engine behind our retail, marketplace, and DTC channels, keeping every product, system, and workflow running clean, synced, and ready to scale.
The Role
We’re looking for a Senior Digital Commerce Manager to run the operational backbone of our multi-channel commerce ecosystem. You’ll keep our retail, marketplace, and DTC channels running flawlessly; ensuring products, data, inventory, and workflows are synced and ready for scale. This is a high-impact role for someone who loves structure, speed, and owning the details that keep a fast-growing brand moving.
Key Responsibilities
- Retail Ownership (Target, Instacart, DoorDash):
- Manage Target’s retail portal + day-to-day coordination
- Oversee product data, feeds, compliance, and promotions
- Support retail media needs (Roundel, Instacart ads, etc.)
- Marketplace and DTC Operations:
- Keep our DTC backend tight: fulfillment flows, OMS, site hygiene
- Manage Amazon Seller Central (catalog, setup, launch prep for Feb ‘26)
- Run TikTok Shop (catalog, fulfillment, troubleshooting), own SKU architecture + mapping across every channel
- Ensure inventory accuracy across retail, marketplace, and DTC
- Cross-Functional Operations:
- Coordinate with creative for asset needs + platform specs
- Partner with 3PL for fulfillment and operational escalations
- Support retail media feed health + trafficking, work across tools, vendors, and platforms to troubleshoot issues
Qualifications
- 5+ years in digital commerce, ecomm ops, or retail ops
- Experience managing retail portals (Target, Walmart, Instacart)
- Marketplace operations experience (Amazon, TikTok Shop, etc.)
- Strong systems thinker: able to build structure, streamline workflows, and keep data consistent across multiple platforms
- Detail-obsessed and energized by fast-moving environments
- Experience in CPG, personal care, beauty, or creator-led brands preferred
- Early stage brand building (5-50M) preferred
- Based in LA (or willing to relocate), in office 3 days a week
Why Join Tone
At Tone, you’ll have the opportunity to shape a brand that’s breaking into culture, not just following it. We move fast, think big, and believe in giving our team the ownership to make an impact. If you’re ready to bring bold ideas to life and help us set the tone for a new generation of personal care, we want to meet you.