Senior Director & Head of Design

The problem we are hiring you to solve

DriveCentric is the AI Engagement Platform built for automotive dealerships. Through DriveCentric AI Labs we ship native AI agents at a cadence of roughly one every 30 days, across Sales, Service, F&I, and Marketing.

That creates a design problem worth taking seriously. How does a dealership employee actually work alongside a growing fleet of agents, on the same customer, in the same platform, without the experience turning into noise?

We are hiring a Senior Director of Product Design to answer it. You will lead product design for the DriveCentric platform, define how we design agentic experiences, own information architecture across our product lines, and modernize how our team designs and builds.

This is a player-coach role. You will lead a small, growing design team and you will still be personally in the work.What you will own

• Agentic experience design. How our agents behave in front of a human being. Designing for probabilistic systems where confidence, ambiguity, and failure are first-class states. Trust and transparency, so users can see what an agent did and why. The progressive autonomy ladder from suggest, to draft, to act with approval, to act on its own. And the handoff moment when a conversation moves from an agent to a real person without the customer feeling the seam.

• Information architecture across product lines. IA coherent navigation, taxonomy, and permissions model spanning desktop and mobile, where one customer stays one record no matter which department is acting on them. This is a live platform with real customers, so it calls for staged, credible sequencing rather than a big-bang redesign.

• How we design and build. Working prototypes as the default artifact instead of static frames. Designers building with AI tooling and shipping real code where it accelerates the work. Internal tooling that lets partners across the company produce on-brand work from design system components. And a craft bar that holds while everything speeds up.

• The design system. A versioned, adopted, measurable product with real consumers, with accessibility built into the components rather than audited afterward.

• The team. Lead, coach, and grow a small product design team, hire deliberately as we scale, and act as a peer to product and engineering leadership. You will spend real time in dealerships. That is a feature of this job.

What we are looking for

This list is short on purpose. If you meet these, apply, even if you do not match everything in the next section.

• 8+ years designing software, including 3+ years leading designers in B2B SaaS. You have managed individual contributors, not only projects.