Senior Director of Site Reliability Engineer

If you are a site reliability engineering leader ready to take the reins and drive impact, we’ve got an opportunity just for you.

As a Senior Director of Site Reliability Engineering at JPMorgan Chase within the Consumer & Community Banking within Infrastructure Platform Management division, you will play a crucial role at both business and firmwide levels. Your responsibilities will include inspiring your team and others to deliver robust and resilient products and services to our clients. You will be tasked with developing company-wide reliability strategies and leading your team in the implementation and execution of these strategies. Our team is committed to providing comprehensive data management solutions that make J.P Morgan Chase's data discoverable, understandable, observable, reliable, accessible, and interoperable for authorized users, thereby accelerating BI and AI/ML initiatives with agility and speed.

Job responsibilities

• Manages team members’ development by ensuring they have access to resources needed for learning

• Collaborates across the firm to align team members for mobility opportunities in line with their career aspirations

• Applies a wide range of tactics and strategies to guide internal executive decisions to achieve substantial goals

• Manages multiple stakeholders and complex projects consisting of large teams

• Implements innovative methods, techniques, and evaluation criteria for projects and people working on highly complex business issues

Required qualifications, capabilities, and skills

• Formal training or certification on site reliability/software engineering concepts and 10+ years applied experience. In addition, 5+ years of experience leading technologists to manage, anticipate and solve complex technical items within your domain of expertise

• Influences the teams' culture by championing innovation and change for firmwide success

• Expertise in monitoring tools (e.g., Prometheus, Grafana, Nagios) and logging systems (e.g., ELK stack, Splunk).

• Ability to implement and manage observability practices to ensure system reliability.

• Proficiency in cloud platforms (e.g., AWS, Azure, Google Cloud) and their services.

• Experience in implementing SRE principles and practices to improve system reliability and availability.

• Proficiency in SQL, NoSQL databases, and data warehousing solutions

• Experience hiring, developing, and recognizing talent

• Demonstrated prior experience influencing across highly matrixed, complex organizations and delivering value at scale

• Experience leading complex projects supporting site reliability engineering design, scaling, resilience, and system performance assessments

Preferred qualifications, capabilities, and skills

• Knowledge of data governance frameworks and best practices.

• Familiarity with data privacy regulations (e.g., GDPR, CCPA)

• Skills in identifying and resolving performance bottlenecks.

• Experience with load testing and capacity planning.