Senior Director of Specialty Operations

Description of Responsibilities

The Senior Director of Specialty Operations provides strategic leadership and operational accountability for specialty pharmacy services at FountainRx, working with clinical staff, direct reports, and executive leadership to optimize performance, enhance the patient and provider experience, and ensure quality outcomes.

Responsibilities of the Senior Director of Specialty Operations include the following:Strategic Leadership and Planning

• Provide strategic leadership for specialty pharmacy operations, setting priorities, performance standards, and goals aligned with FountainRx's mission and growth objectives.

• Partner with the VP of Operations, Managing Partners, and the Chief Strategy Officer to develop and execute the specialty pharmacy strategic plan.

• Identify opportunities for service line expansion, operational improvement, and technology adoption.

• Represent specialty operations in cross-functional leadership forums and contribute to organizational planning and policy development.

Operations and Workflow

• Oversee daily specialty pharmacy operations, ensuring efficient workflows, high-quality service, and adherence to all operational procedures across prescriptions, specialty medications, and delivery.

• Monitor operations, resolve issues promptly, and conduct regular audits; implement corrective action plans and drive continuous process improvement.

• Maintain and enforce communication standards with patients, providers, manufacturers, and payers across verbal, written, and electronic channels.

• Leverage technology to support patient-centered care and stakeholder communication; coordinate IT training for staff and ensure compliance with data privacy and security requirements.

Patient Care and Clinical Support

• Collaborate with providers and direct reports to ensure accurate, timely information exchange, including verification of patient records, prescription refills, and status communications.

• Direct the specialty team in benefits investigations, prior authorization support, and claim resolution; coordinate reimbursement challenges with the Purchasing Department; assist patients with insurance benefits and financial assistance options.

Manufacturer Relations and Compliance

• Oversee manufacturer hub coordination to secure necessary documentation, prior authorization support, and patient financial assistance.

• Provide manufacturers with feedback on patient outcomes, adherence, and required metrics; participate in manufacturer training programs.

• Maintain accurate Risk Evaluation and Mitigation Strategy (REMS) records and enforce adherence to applicable protocols.

Team Leadership and Development

• Recruit, develop, and retain the Specialty Operations Pharmacist, Director of Client Services, Director of Specialty Operations, and other specialty operations personnel; set performance expectations, conduct reviews, and support professional growth.

• Foster a culture of accountability, collaboration, and continuous improvement across the team.

• Coordinate effectively with other pharmacy departments; report to the Partners, Chief Strategy Officer, or designee as required; participate in ongoing training and organizational meetings.

• Other projects, activities, or responsibilities assigned at the discretion of the VP of Operations, Managing Partners, or their designee.

Minimum Qualifications

• Minimum five (5) years of experience in a healthcare, pharmacy, or specialty pharmacy setting; prior leadership or management experience required.

• Bachelor's degree in a healthcare, business, or related field required; advanced degree or pharmacy licensure preferred.

• Demonstrated ability to lead teams, manage multiple priorities, and drive operational improvement.

• Proficiency in standard business software; experience with healthcare or pharmacy management systems preferred.

• Strong organizational, analytical, and interpersonal skills; ability to work independently and collaboratively.

Physical Requirements and Work Environment

• The physical requirements and working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation will be provided in accordance with applicable law.

• Work is primarily sedentary and performed in an office or pharmacy environment; occasional standing, walking, and lifting up to twenty-five (25) pounds required.

• Must be able to communicate effectively in person, by telephone, and by video conference, and to read and interpret detailed written information.