Senior Director of Technology and Managed Services
Compensation
Not disclosed
Location
Frederick, MD, US
Work setup
Not specified
Seniority
Senior
Employment
Contract
Experience
12+ years
Category
Not specified
Posted
Skills
analytics
automation
azure
business-development
cism
cissp
cloud
cloud-security
contract-negotiation
cybersecurity
entra-id
iam
iso-9001
itil
networking
risk-assessment
service-desk
solution-design
succession-planning
vulnerability-management
Must have
Bachelor’s degree in information technology, computer science, information systems, engineering, business, or related discipline preferred. Relevant leadership experience and professional certificatio
Master’s degree in business administration, information systems, technology management, or related discipline preferred.
Full description
Overview
The Senior Director of Technology & Managed Services is responsible for the strategic leadership, governance, operational performance, and continuous advancement of the organization’s technology ecosystem, managed service offerings, cybersecurity program, and enterprise business systems.
This leader oversees technology operations supporting internal business functions and customer-facing environments, including Microsoft Azure, Microsoft 365, GCC High, cybersecurity, analytics, automation, infrastructure, enterprise applications, end-user services, and managed services delivery.
The Senior Director maintains strong technical credibility and active involvement in architecture, cloud strategy, cybersecurity, risk management, and critical technology decisions. The role is primarily accountable for executive leadership, organizational development, governance, operational excellence, and long-term technology strategy rather than routine administration or day-to-day technical execution.
Working closely with executive leadership, business stakeholders, customers, and technology teams, the Senior Director ensures technology investments align with organizational priorities, growth objectives, operational resilience, customer success, and regulatory requirements.
Primary Outcomes
Establish and execute a scalable enterprise technology strategy and multiyear roadmap.
Build a high-performing technology organization with clear accountability, empowered leaders, and effective succession planning.
Ensure secure, reliable, compliant, and cost-effective technology delivery across internal and customer-facing environments.
Mature managed services capabilities, service quality, customer satisfaction, and operational consistency.
Strengthen cybersecurity posture, risk management, compliance, business continuity, and resilience.
Reduce organizational dependence on any single technical leader by developing capable managers, team leads, and technical owners.
Responsibilities
Strategic Leadership and Business Partnership
Develop and execute an enterprise technology strategy aligned with organizational priorities, customer commitments, and long-term growth objectives.
Advise executive leadership on technology opportunities, risks, investments, operating models, and emerging trends.
Partner with business leaders to identify technology solutions that improve operational performance, efficiency, scalability, and customer outcomes.
Establish governance practices that support sound decision-making, resource prioritization, architecture alignment, and risk management.
Lead technology modernization and digital transformation across the organization.
Serve as a senior technology representative with customers, partners, vendors, and other external stakeholders.
Technology Operations and Service Delivery
Provide executive oversight for infrastructure, cloud platforms, networks, enterprise applications, collaboration technologies, end-user computing, service desk operations, and managed services.
Ensure technology services are delivered reliably, securely, efficiently, and in accordance with defined service expectations.
Establish service delivery standards, operational metrics, service-level objectives, escalation models, and continuous improvement practices.
Oversee major technology implementations, migrations, integrations, and modernization programs.
Lead executive response and decision-making during major outages, security events, and high-impact technology incidents.
Drive operational maturity through standardization, automation, documentation, knowledge management, and disciplined service management practices.
Managed Services and Customer Delivery
Provide strategic oversight for customer-hosted, cloud-based, managed, and compliance-focused technology environments.
Ensure managed services meet service commitments, customer expectations, security requirements, and contractual obligations.
Partner with account management, business development, delivery leaders, and customer stakeholders to support retention, growth, solution design, and successful service transitions.
Establish scalable operating models for supporting multiple customer environments with consistent governance, documentation, security, quality, and accountability.
Serve as an executive escalation point for critical customer technology issues and significant service disruptions.
Use customer feedback, service performance, operational data, and financial results to improve managed services delivery and customer experience.
Microsoft Cloud Strategy and Technology Governance
Provide leadership and governance for Microsoft Azure, Microsoft 365, Microsoft Entra ID, GCC High, Azure Government dependencies, and related cloud architecture initiatives.
Ensure appropriate architecture standards, security controls, identity practices, tenant governance, and lifecycle-management frameworks are established for corporate and customer environments.
Review and approve major architecture decisions, platform standards, cloud investments, tenant strategies, and technology roadmaps.
Maintain sufficient technical depth to evaluate solution designs, challenge assumptions, mentor technical leaders, and guide critical decisions.
Provide coaching and technical guidance to managers, architects, engineers, administrators, developers, analysts, and security professionals.
Ensure day-to-day administration, troubleshooting, monitoring, and operational execution are assigned to capable managers, team leads, and technical owners.
Cybersecurity, Risk, Compliance, and Resilience
Lead development and execution of the organization’s cybersecurity and technology risk strategy.
Oversee security operations, identity and access governance, vulnerability management, incident response, business continuity, and disaster recovery programs.
Ensure effective governance of security capabilities across Microsoft cloud, hybrid, on-premises, and customer environments.
Oversee risk assessments, remediation programs, security investments, and compliance activities supporting regulatory, contractual, and customer requirements.
Monitor cybersecurity maturity and establish improvement plans addressing evolving threats, control gaps, and business risks.
Provide executive leadership with clear visibility into material technology and cybersecurity risks, decisions, and mitigation progress.
Financial and Vendor Leadership
Develop and manage technology operating and capital budgets, forecasts, investment plans, and financial priorities.
Prioritize investments based on business value, customer impact, risk reduction, total cost, service quality, and organizational capacity.
Support financial planning, pricing, resource modeling, and cost-to-serve analysis for managed services and customer technology offerings.
Leadership and Organizational Development
Build and lead a high-performing technology organization focused on accountability, collaboration, technical excellence, customer service, and continuous improvement.
Develop leadership capacity through mentoring, coaching, succession planning, and deliberate delegation of authority and decision-making.
Establish clear ownership, decision rights, escalation paths, performance expectations, and development plans across technology teams.
Lead talent acquisition, workforce planning, organizational design, employee development, and retention initiatives.
Empower managers and team leads to own operational execution and technical decisions within their areas while maintaining appropriate executive visibility and governance.
Create an operating culture in which knowledge, administrative access, customer relationships, and critical responsibilities are distributed and documented rather than concentrated with one individual.
Qualifications
Education
Bachelor’s degree in information technology, computer science, information systems, engineering, business, or related discipline preferred. Relevant leadership experience and professional certifications may be considered in lieu of a degree.
Master’s degree in business administration, information systems, technology management, or related discipline preferred.
Professional Experience
At least 12 years of progressive technology experience, including significant leadership responsibility.
At least five years of experience leading technology managers, team leads, and cross-functional technology teams.
Demonstrated success developing and executing enterprise technology strategies and complex, large-scale initiatives.
Experience leading organizations responsible for cloud platforms, infrastructure, cybersecurity, enterprise applications, business systems, end-user services, and technology operations.
Experience overseeing Microsoft Azure, Microsoft 365, Microsoft Entra ID, tenant governance, and Microsoft cloud security programs.
Experience with GCC High, Azure Government dependencies, compliance-focused architectures, or regulated environments strongly preferred.
Experience leading customer-facing managed technology services, including service-level management, customer escalations, contractual obligations, and multi-customer operations.
Proven ability to build leadership teams, develop technical owners, delegate effectively, and scale technology organizations.
Technical Knowledge
Candidates should possess strong working knowledge of the following areas:
Microsoft Azure and cloud architecture
Microsoft 365 and Microsoft Entra ID
Microsoft 365 GCC High and Azure Government dependencies
Identity and access management
Cybersecurity operations, governance, and compliance
Infrastructure, networking, endpoint management, and service delivery
Business continuity and disaster recovery
Enterprise applications, integrations, analytics, automation, and digital transformation platforms
Role expectation: The successful candidate is not expected to personally administer these technologies on a routine basis but must possess sufficient expertise to lead, govern, mentor, challenge, and guide the teams responsible for them.Preferred Certifications
Relevant credentials may include Microsoft Certified: Azure Solutions Architect Expert, Azure Administrator Associate, Microsoft 365 Administrator Expert, Cybersecurity Architect Expert, CISSP, CISM, ITIL, or PMP.
Key Competencies
Strategic leadership and execution
Managed services and customer leadership
Executive communication and influence
Cybersecurity and risk governance
Technology and architecture governance
Financial acumen
Microsoft cloud strategy and oversight
Vendor and contract negotiation
Business partnership
Change and transformation leadership
Organizational design and leadership development
Delegation, accountability, and succession planning
Success Measures
Strategic and Business Outcomes
Progress against the approved technology strategy and roadmap.
Alignment of technology investments with business priorities, customer commitments, and growth objectives.
Successful delivery and adoption of modernization and transformation initiatives.
Organizational Outcomes
Leadership bench strength, succession readiness, and clearly assigned ownership.
Employee engagement, retention, development, and managerial effectiveness.
Reduction of operational and decision-making dependence on the Senior Director or any other single individual.
Operational and Customer Outcomes
Service availability, reliability, performance, resilience, and service-level attainment.
Managed services quality, customer satisfaction, contractual performance, and retention support.
Measurable improvement in cybersecurity maturity and technology risk management.
Compliance performance and timely remediation of identified risks and control gaps.
Effective incident readiness, response, business continuity, and disaster recovery.
Financial Outcomes
Technology budget performance, forecasting accuracy, and cost optimization.
Vendor, cloud, and licensing performance.
Benefits realization and demonstrated value from major technology investments.
Organizational Scope
The Senior Director leads technology functions supporting internal business operations and customer-facing service delivery. The organization may include managers, team leads, engineers, administrators, developers, analysts, cybersecurity professionals, and support personnel across managed services and cloud operations, cybersecurity and compliance, digital solutions and analytics, and service desk and end-user support.
CompensationThe anticipated base salary range for this position is $180,000 - $215,000 and participation in a bonus plan based on relevant experience and qualifications, work location, and the organization’s approved compensation practices.
Why Join Us?This role offers the opportunity to work across Microsoft’s modern security ecosystem and make a visible contribution to the protection of a growing organization. The Microsoft Security Engineer will gain broad experience across identity, endpoint, email, cloud, security monitoring, vulnerability remediation, and compliance support while working closely with experienced IT leadership.
Additional benefits include:
Paid Time Off & Holiday Pay
Medical Insurance
Dental Insurance
Vision Insurance
Disability, Life Insurance, and AD&D
Flexible Spending Accounts
Pre-Tax 401K and/or After-Tax Roth IRA (with employer matching contribution)
Tuition and Technical Training Reimbursement
Exercise Reimbursement
Computer Reimbursement
Employee Assistance Program
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear.
Possess the ability to fulfill any and all office activities normally expected in an office setting, to include, but not limited to: remaining seated for periods of time to perform computer entry, participating in filing activity, lifting and carrying office supplies.
The employee must occasionally lift and/or move up to fifteen (15) pounds.
Fine hand manipulation (keyboarding).
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
May work prolonged or irregular hours.
The noise level in the work environment is usually moderate.
Exposure to general office conditions while conducting office duties.
Working at Edgewater Federal Solutions:
Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services, and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Companies since 2018.
Edgewater Federal Solutions is an Equal Opportunity Employer. It has been and continues to be our policy to provide equal employment to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, marital status, veteran status and/or other status protected by applicable law. #LI-KC1