Senior Director, Solutions Architecture

Opportunity Overview:

We're seeking a Senior Director, Solutions Architecture to lead our team of Solution Architects within Cohere Health's PaaS Delivery organization. In this player-coach role, you'll set the technical and business standard for how Cohere designs solutions for complex healthcare clients running large, mission-critical platforms like claims systems and utilization management infrastructure. You'll partner closely with Solution Owners, Forward Deployed Engineers, Technical Program Managers, Platform Configuration, and QA to keep solution design in sync with delivery.

This is a remote-first role that may require travel to Boston, MA for new hire onboarding and occasional in-person team meetings and company events.

What you’ll do:

• Manage a team of 8 Solution Architects - hiring, coaching, performance management, and career development

• Own the solution architecture operating model and capacity plan: how many architects Delivery needs, with what skills, and how work is assigned across a growing portfolio of implementations

• Set the standard for solution design quality across the team: how SAs guide clients to existing functionality, document the BRD/FRD, and design future-state workflows

• Foster a culture of engaging with customers where they are - saying yes where we can, and pushing back constructively when we can’t

• Own escalations when a solution design is contested, technically infeasible, or in tension with a commercial commitment

• Balance workload and account assignments across the team as new implementations continue to ramp up

• Partner with Solution Owners, FDEs, Platform Configuration, QA, and TPMs across the Delivery org to keep solution design in sync with delivery timelines

• Represent Solution Architecture in cross-functional planning and with client executive stakeholders on complex or escalated accounts

• Build repeatable training materials, templates, and playbooks so solution quality doesn’t depend on any one architect

What you’ll need:

• 15+ years in solution architecture, technical consulting, or similar client-facing technical roles, including significant healthcare experience

• 5+ years directly managing a technical team — solution architects, FDEs, technical consultants, or similar

• Familiarity with large, complex platforms — claims systems, utilization/care management platforms, or similarly mission-critical enterprise systems

• A record of leading and making decisions in ambiguous, fast-changing environments without waiting for perfect information

• Strong technical judgment paired with genuine people leadership — comfortable going deep on a hard technical problem and coaching a direct report through a tough conversation in the same week