Senior Engagement Manager
- Compensation
- $104.4K–$156.6K / yr
- Location
- United States
- Work setup
- Remote
- Seniority
- Senior
- Employment
- Full time
- Experience
- Not specified
- Category
- Not specified
- Posted
Skills
Must have
- Bachelor’s degree in Business Administration, Health Informatics, Computer Science, or related field (or equivalent experience)
- Minimum of five (5) years of IT project management experience, including at least four (4) years in software implementation
- Minimum of three (3) years of healthcare experience preferred, ideally in a payor environment with exposure to claims processing and payment operations
- Travel: 20–25%
Nice to have
- PMP certification preferred
- Proficiency in MS Office Suite (Project, Visio, PowerPoint, Word, Excel)
- Experience with Jira/Confluence, Smartsheet, Salesforce (preferred)
- Strong track record in conflict resolution, resource allocation, and prioritization
- Proven ability to lead multiple, highly visible implementation projects
- Expertise in SDLC-based project management and deployment environment.
- Strong foundation in project management principles, processes, and methodologies
- Ability to identify process gaps and implement improvement.
- Skilled in scope management, risk/issue management, and expectation setting with stakeholder.
- Effective communication and presentation skills for both client-facing and internal engagement.
- Technical aptitude to understand and interpret complex information
- Knowledge of product offerings, with the ability to connect solutions to client need.
- Ability to assess complex situations, identify root causes, and develop effective, data-driven solutions to meet client need.
- Strategic thinking and business acumen
- Excellent written and verbal communication
- Cross-functional collaboration and leadership
- Loop execution discipline
- Documentation and knowledge management
- Change management and adaptability
- Strong organizational skills; disciplined approach to data storage and knowledge sharing
- Creative and agile in developing client-centric business solutions
- Strong facilitation and stakeholder engagement, including active listening, probing questions, and forward-thinking problem solving
Full description
Lyric is the trusted leader in healthcare decision intelligence. Built on more than 35 years of proven results, Lyric combines responsible AI with clinical, payment, regulatory, and policy expertise to deliver transparent, auditable insights in milliseconds across real-time claims workflows. Lyric augments human decision-making so health plans can make faster, more accurate payments while maintaining full control. Today, Lyric supports 200 million lives, with nine of the top 10 U.S. health plans relying on its platform to reduce waste, improve efficiency, and support accurate payments.
Applicants must already be legally authorized to work in the U.S. Visa sponsorship/sponsorship assumption and other immigration support are not available for this position.
The Senior Engagement Manager serves as a strategic partner to our clients, driving value through consultative engagement, operational excellence, and disciplined execution. This role is responsible for leading customer relationships, shaping solution delivery, and ensuring that every interaction reinforces trust, transparency, and successful outcomes. As such, the Senior Engagement Manager provides project management leadership and oversight for implementations, of any size, of Lyric products and solutions within the healthcare payor industry. This role is accountable for coordinating and managing implementation projects, ensuring ongoing support, preparing status reports, proactively triaging issues, derisking challenges, and escalating risks when necessary.
The Senior Engagement Manager works closely with cross-functional teams—including implementation, Go-to Market, Product, Engineering, Analytics and others —to configure, deploy, and drive adoption of products in alignment with client roadmaps.
In addition, as a key member of the Customer Success function, this role consults with customers to deeply understand their business needs, documents requirements with precision, shapes and informs methodologies, leads course corrections when needed, and consistently demonstrates reliability and expertise. Through proactive engagement, continuous improvement, and sophisticated communication, the role ensures that both the organization and its customers achieve lasting success.
ESSENTIAL JOB RESPONSIBILITIES & KEY PERFORMANCE OUTCOMES
Client and Project Leadership
- Act as a consultative partner to customers, proactively engaging to understand their evolving needs, business drivers, and strategic objectives.
- Facilitate discovery sessions and workshops to elicit, clarify, and document customer requirements, ensuring alignment with both immediate and long-term goals. Regularly review and refine methodologies and processes based on customer feedback and industry best practices.
- Lead multiple implementation projects with diverse, cross-functional, and virtual teams.