Senior Engineer Consultant-Full Stack

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you’ll be doing…

As a Senior Engineer Consultant - Full Stack, you will partner with stakeholders to design and add value to code development and enhancements for Contact Center Application This role partners directly with the business to create agentic processes used by all Customer Service Representatives.

You will be responsible for but not limited to the following:

• Understanding the business requirements and translate them into solutions
• Experiencing AI pairing tools to quickly stand up the solutions.
• Designing and coding complex reusable, modular UI components incorporating Service business rules and code Real Time API using Spring Framework. Responsible for project deliverables throughout the design, coding, testing and UAT phases of enterprise projects.
• Guiding US and Offshore team members with software designs and follows the software development life cycle standards.
• Mentoring and motivating the staff team members and peers on projects and business level impacts for the deliverables.
• Validating and flag gaps to avoid pitfalls in the development lifecycle.
• Making independent decisions that positively impact the overall system and future business projects.
• Creating innovative solutions to improve efficiency for call center representatives to service customer requests.
• Looking up for new technology and process improvement to keep up with the dynamic pace for the development team. Looking into reusability to increase speed of delivery for projects.
• Handling complex assignments including large and medium scale project designs, API Schema definition and customized user interface design for Call Center application Web modules for consumer customers. Implement the assisted channel digital platform with 24x7 availability and ensure the application is scalable to meet sub-second response times for the business SLAs.
• Creating project plans for the development activity, resource allocation and management of tasks for multiple projects.
• Tracking milestones and coming up with mitigation alternatives for issues and design gaps.
• Interacting with Analyst, QA leads, Operation leads to ensure the deliverables are aligned.