ASM
Senior Engineer I, Global Product Support
- Compensation
- Not disclosed
- Location
- China > Shanghai
- Work setup
- Not specified
- Seniority
- Senior
- Employment
- Not specified
- Experience
- 5+ years
- Category
- Support
- Posted
Skills
Must have
- 5 years of experience in the semiconductor industry including deposition experience in EPI, ALD, PEALD, and/or SiC 5 years’ experience with ASM specific toolsets is preferred.
- Bachelor's degree in a technical field (I.e. Mechanical, Electrical, or Chemical Engineering)
- Very highly skilled in electrical and mechanical techniques and overall equipment system knowledge (HW / SW, Process)
- Utilize logical troubleshooting methodologies to diagnose problems
- Strong knowledge of Semiconductor disciplines, such as vacuum techniques, robot controllers, PLCs, mechanical and pneumatic valves, and statistical process control.
- People management skills, ability to motivate and resolve conflict effectively
- Strong computer skills, working knowledge of MS Office, OneComm, SharePoint, Sap Competency
Full description
Step into a career with ASM, where cutting edge technology meets collaborative culture.
For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.
Key Responsibilities
- Responsible for overall system performance of Epi products at our customers to achieve high customer satisfaction.
- Resolve customer issues. Find containments fast, then drive structural solution and implementation.
- Responsible for IQ performance and improvement of released products.
- Collect and Analyze and report system performance data and define improvement plants.
- Lead a team of peers for problem solving and root cause analysis.
- Support customer Epi products hardware development (both new development and CIP - continuous improvement projects)
- Drive ASM SOP’s and protocol, able to guide co-workers on One COMM (FSM/Fiori), PCP, PDP, change request, NC, FA, CIP, clear technical input in CCB
- Maintain and enhances procedures and documents checklists and best-known methods for service, preventive and corrective maintenance tasks.
- Work responsibly with all ASM resources and departments in a multifunctional and high paced atmosphere independent of supervision on highly complex problems
- Consistently provide fast, quality solutions to field and customer personnel and create new BKM’s through a documented procedure.
- Explain highly technical and complex information to peers, management, and customers both in verbal or written mediums.
- Have a safety-first mentality
Travel
- Be willing to travel domestically and internationally as required, typically 30-50%Travel
Education
- Master’s or bachelor’s Degree in engineering discipline
- 5-10 years of related experience
- Native Chinese and fluent English in speaking and writing
Requirements Knowledge
- 5 years of experience in the semiconductor industry including deposition experience in EPI, ALD, PEALD, and/or SiC 5 years’ experience with ASM specific toolsets is preferred.