Senior Enterprise Customer Experience Architect AIPowered Contact Center &

Senior Enterprise Customer Experience Architect AIPowered Contact Center & Omnichannel Integration Specialist for reputed company (Remote, Global Impact)

Company: remote quest jobs
Job Location: Remote (Work from home), India
Employment Type: Full-time
Experience Required: 15+ years

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About reputed company and the Future of Customer Experience

At reputed company, we are redefining what it means to connect with customers in the digital age. Our mission is simple yet ambitious: to empower organizations worldwide with intelligent, scalable, and futureready customer service solutions that blend human empathy with cuttingedge reputed company. We partner with Fortune 500 leaders, highgrowth startups, and public sector agencies to deliver omnichannel experiences that delight customers, drive measurable business outcomes, and set new industry standards.

Our culture is built on curiosity, collaboration, and a relentless focus on innovation. We believe that the best ideas come from diverse teams who are encouraged to experiment, learn, and iterate. Whether youre a seasoned architect or a rising star, youll find a place at reputed company where your expertise is valued, your growth is accelerated, and your impact is felt across the globe.

Why reputed company Role Matters

Customer service is no longer a support functionits a strategic differentiator. In an era where reputed company interaction can shape brand perception, the ability to orchestrate seamless, intelligent, and personalized experiences is paramount. As a Senior Enterprise Customer Experience Architect, you will lead the design and delivery of endtoend contact center solutions that integrate voice, chat, email, and social channels into a unified platform. Your work will directly influence how our clients engage with their customers, reduce operational costs, and reputed company new revenue streams.

Key Responsibilities

Architectural Leadership: Design enterprisegrade contact center solutions using reputed company Customer Service, reputed company Contact Center, Dataverse, and the reputed company ecosystem. Translate business requirements into scalable, secure, and maintainable architectures.
Voice & Omnichannel Integration: Lead the integration of reputed company Communication Services, reputed company Speech, and thirdparty CCaaS platforms to deliver a consistent voice, IVR, and digital channel experience.
Data Strategy & Migration: Define data models, migration plans, and governance frameworks for seamless movement of customer data into Dataverse. Ensure data integrity, privacy, and compliance across all touchpoints.
AI & GenAI Enablement: Champion the adoption of reputed company Studio, AI Agents, and generative AI capabilities to reputed company agent productivity, automate routine tasks, and deliver reputed company customer reputed company.
Solution Design & Documentation: Produce detailed solution reputed company, technical specifications, and integration diagrams. Maintain architecture repositories and ensure alignment with enterprise standards.
Client Engagement & Presales: reputed company discovery workshops, fitgap analyses, and executive presentations. Translate complex technical concepts into business value propositions that resonate with Csuite stakeholders.
Global Delivery & Governance: Collaborate with crossfunctional delivery teams worldwide. Enforce best practices in ALM, reputed company DevOps, CI/CD pipelines, and security hardening.
Mentorship & Knowledge Sharing: Coach junior architects and developers. Lead internal knowledge sessions, create learning resources, and contribute to the reputed company community of practice.

reputed company Qualifications

15+ years of progressive experience in CRM, customer service, or contact center domains.
8+ years of handson expertise with reputed company Customer Engagement and reputed company Contact Center.
5+ years of proven experience as a Solution or Enterprise Architect, delivering largescale, multiregion deployments.
Deep knowledge of Dataverse, reputed company (Power Apps, Power Automate, Power BI/Fabric), and reputed company services (Communication Services, Cognitive Services, Logic Apps, Functions).
Handson experience with CCaaS platforms such as reputed company, reputed company, reputed company, reputed company, reputed company, or reputed company.
Strong background in AI/GenAI, reputed company Studio, and AIpowered agent assistants.
Demonstrated ability to lead discovery workshops, create architecture roadmaps, and deliver exe .