Senior Field Support Supervisor
- Compensation
- Not disclosed
- Location
- Hillsboro, OR
- Work setup
- Not specified
- Seniority
- Senior
- Employment
- Not specified
- Experience
- 3+ years
- Category
- Support
- Posted
Skills
Must have
- Associate of Science degree or work relevant/related work experience of 3 years
- About KLA
- We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to
- Total Rewards
- KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision
- Use of AI Statement
- At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other t
- Equal Opportunity Statement
- KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview p
- For additional information, view the US Know Your Rights poster on the U.S. Equal Employment Opportunity Commission website.
Full description
To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale—faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.
Group/Division
The KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers' KLA assets – with highly trained service and product support engineers providing installation services and 24/7 technical support and parts delivery through our extensive supply chain network.
What You'll Do
In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.
At KLA, we develop industry-leading semiconductor process control solutions that power innovation across the global electronics ecosystem. We’re seeking a hands-on Senior Field Support Supervisor to lead field service execution and deliver exceptional customer results.
What You’ll Do
- Lead installation, maintenance, and upgrade activities for KLA systems at customer sites
- Assure training and certification of a team of engineers
- Develop and drive a positive, collaborative work environment
- Learn/ Model KLA business processes
- Be a positive leader that develops team
- Coordinate rapid response to critical issues and customer escalations
- Drive escalations and assure customer focused approach
- Drive operational excellence through strong systems, documentation, and execution discipline
- Develop and maintain strong internal and external relationships
- Manage cost through effective resource deployment and install case oversight
- Present business updates and performance insights to senior leadership
- Represent Customer Operations in Product Life Cycle teams
- Partner cross-functionally with engineering, customers, and leadership
- Hire, coach, and develop a high-performing field support team
What You Bring
- 3–5 years in a lead or supervisory role
- 3–5 years supporting semiconductor capital equipment
- BS/AA degree or equivalent experience
- Strong project management and organizational skills
- Clear communication and confident presentation abilities
- Customer-first mindset with strong interpersonal skills