Senior Forward Deployed Engineer – Key Accounts (AI Solutions)
Senior technical partner embedded with Aircall's key accounts: lands and expands agentic AI use cases, designs integrations via APIs and low-code tools (Zapier, Make, n8n, HubSpot, Salesforce), and configures AI agents (prompts, guardrails). A hybrid consulting/solutions engineering role, not full-time software engineering.
- Compensation
- Not disclosed
- Location
- Berlin Office
- Work setup
- Onsite
- Seniority
- Senior
- Employment
- Full time
- Experience
- 6+ years
- Category
- Solutions engineering
- Posted
Skills
Must have
- 6+ years in technical consulting, solutions engineering, forward-deployed engineering, or integration-focused professional services
- Experience owning strategic or enterprise accounts as the technical authority
- Autonomy and credibility with senior (VP/CxO) customer stakeholders
- Strong command of APIs, webhooks, and data structures (JSON, REST, GraphQL)
- Hands-on experience with low-code orchestration tools (Zapier, Make, n8n, Workato)
- CRM automation experience (HubSpot, Salesforce)
- Proficiency in scripting (JavaScript and/or Python) to build, customise, and debug integrations
- Experience running account-based motions in partnership with sales/account management on strategic or enterprise customers
- Practical understanding of AI workflow configuration, including prompt engineering, evaluation, and monitoring
- Proven ability to lead complex cross-functional programmes with Engineering, Product, and Customer Success
- Excellent communication and stakeholder management, translating between technical and business audiences
- Growth mindset — constantly learning new tools, frameworks, and ways to improve
Nice to have
- Experience with MCP Servers
- Experience in telephony, voice, or contact centre systems (SIP/WebRTC, call routing, containment, AHT)
- Familiarity with BI and analytics tools (Looker, BigQuery, Snowflake)
Full description
Aircall is a unicorn AI-powered communications platform transforming how teams win with customers.
For over a decade, we’ve believed voice builds the strongest business relationships. We bring voice, SMS, WhatsApp, and 250+ integrations together on one seamless workspace—so every customer conversation drives revenue, resolves issues faster, and builds trust. Our AI Voice Agents handle routine interactions while your team leads the conversations that matter most. Used by 24,000+ businesses worldwide.
We’re 600+ people from 40+ nationalities across Paris, London, Madrid, Berlin, New York, San Francisco, Seattle, Sydney, and Mexico City. We’re ambitious, product-driven, and execution-focused—built for visible impact, fast decisions, and real growth.
Come join us!
The embedded technical partner for a focused portfolio of Aircall's most strategic global accounts, driving agentic AI adoption use case by use case, in lockstep with Key Account Managers, from a first deployed use case to platform-wide expansion.
About the Team
Aircall's Forward Deployed Engineering team connects our innovative AI Agents technology to real-world customer workflows. We turn possibility into production by delivering automation that improves customer experience, boosts productivity, and unlocks new business value. Working cross-functionally with Product, Engineering, Sales, Solutions, and Customer Success, the team ensures every deployment delivers measurable impact.
Within that team, this is a senior, Key Accounts–focused role for someone who wants to go deep rather than broad — embedding with a portfolio of Aircall's most strategic global customers and growing agentic adoption inside each one over time. It sits at the intersection of technical consulting, project leadership, and AI adoption strategy. You don't need to be a full-time software engineer, but you should be fluent in APIs, highly confident leading complex technical engagements, and credible in the room with senior customer stakeholders.
About the Role
As a Senior Forward Deployed Engineer for Key Accounts, you are the embedded technical owner for a portfolio of Aircall's highest-value global customers. You don't run a deployment and move on — you stay with the account, building a long-term agentic roadmap alongside the Key Account Manager (KAM).
You land a first high-impact use case, prove value fast, then systematically expand the footprint use case by use case until Aircall's AI Agents are woven through the customer's core workflows. This is a high-autonomy role: you set the technical strategy for your accounts, you're trusted in the room with customer leadership, and you act as the connective tissue between the customer, the KAM, Product, and Engineering.
Please note, this is not a software engineering role. This is a hybrid, revenue-driving role spanning Solutions Engineering, Consulting, Professional Services, and Product Ownership