Jobgether
Senior Forward Deployed Product Manager
- Compensation
- Not disclosed
- Location
- US
- Work setup
- Remote
- Seniority
- Senior
- Employment
- Not specified
- Experience
- Not specified
- Category
- Product
- Posted
Skills
Must have
- Relevant professional experience: At least six years of experience owning high-stakes customer outcomes in account management, product management, consulting, forward-deployed roles, entrepreneurship,
- Enterprise relationship management: Demonstrated success building trusted relationships with senior customer stakeholders and driving account retention, renewals, and expansion opportunities.
- Technical problem-solving: Ability to investigate complex issues independently by working with API documentation, conversation logs, product behavior, and usage data to identify root causes and implem
- Hands-on AI experience: Practical experience building or experimenting with AI-powered products, agents, or workflows, including the ability to evaluate results critically and explain what worked, wha
- Product and implementation expertise: Strong ability to translate business requirements into technical solutions, coordinate deployments, prioritize improvements, and measure outcomes against clearly
- Startup and scale-up experience: Comfort working in a fast-moving environment where processes are still evolving and where individuals are expected to take ownership, make decisions, and build systems
- Commercial acumen: Ability to understand customer business models, identify expansion opportunities, connect product capabilities to business value, and manage accounts with a focus on measurable outc
- Communication and collaboration: Excellent written and verbal communication skills, sound judgment, and the ability to work effectively with executives, engineers, product teams, and customer-facing c
- Leadership and initiative: A track record of improving team effectiveness through mentoring, coaching, process development, or building reusable tools and systems.
- Adaptability and learning mindset: Strong curiosity, a customer-focused approach, and a willingness to experiment, learn quickly, and operate effectively in ambiguous situations.
Nice to have
- Experience working in fintech, healthcare, or another highly regulated industry.
- Experience influencing product roadmaps through customer research, deployment insights, and evidence-based recommendations.
- Experience deploying AI products and connecting their performance to measurable customer or business outcomes.
- Familiarity with AI-assisted development tools such as Claude Code or similar platforms.
Full description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Forward Deployed Product Manager based in the United States.
Join an innovative, AI-driven technology environment transforming how businesses manage complex, high-volume customer support operations. As a Senior Forward Deployed Product Manager, you will lead strategic enterprise deployments, helping customers implement AI-powered solutions that resolve customer interactions accurately, efficiently, and at scale. You will own a portfolio of high-value accounts, driving implementation success, product adoption, retention, and long-term revenue growth. Working closely with Forward Deployed Engineers and customer executives, you will translate complex business challenges into practical solutions that deliver measurable results. This hands-on role combines product management, technical problem-solving, customer strategy, and commercial ownership. You will also help shape product direction, establish scalable implementation practices, and mentor other professionals as the organization continues to grow.
Accountabilities
- Lead strategic customer deployments: Own the end-to-end implementation of AI-powered customer support solutions for major enterprise clients, aligning executives, technical teams, and internal stakeholders on priorities, deployment plans, and success metrics.
- Manage strategic accounts: Take responsibility for post-launch performance, product adoption, customer retention, usage growth, and account expansion across a focused portfolio of high-value customers.
- Build and deploy product improvements: Investigate performance issues, analyze customer interactions, identify opportunities for improvement, and independently build, test, and deploy production changes in collaboration with Forward Deployed Engineers.
- Drive customer success and expansion: Develop trusted relationships with customer executives, understand their business objectives, identify new use cases, and build compelling business cases for broader product adoption.
- Navigate enterprise implementation requirements: Coordinate procurement, security, legal, and compliance reviews to ensure deployments meet customer requirements and progress efficiently toward launch.
- Translate customer needs into product strategy: Identify recurring challenges across deployments, present evidence-based recommendations to Product teams, and follow critical issues through to implementation.
- Leverage AI development tools: Use AI-powered agents and development tools to investigate problems, experiment with solutions, accelerate implementation, and deliver improvements without depending on engineering resources for every change.