Senior HR Manager

Job Description Senior HR Manager:

iSteer is a global technology services and consulting organization helping enterprises accelerate digital transformation through Enterprise Integration, Automation, Data & AI, Cloud, Product Engineering, and Managed Services. With a presence across North America, APAC, the Middle East, and India, iSteer partners with leading enterprises to solve complex business challenges through innovative technology solutions.

Role Overview:

We are seeking an experienced and strategic Senior HR Manager to lead and oversee the organization's Human Resources function. The ideal candidate will drive HR strategies aligned with business objectives, oversee talent management, employee engagement, performance management, HR operations, and compliance, while partnering with business leaders to foster a high-performing and people-centric culture across the organization.

Key Responsibilities:

• Develop and implement HR strategies aligned with organizational goals and business growth.

• Partner with leadership teams to drive workforce planning, organizational development, and talent management initiatives.

• Lead the end-to-end employee lifecycle, including onboarding, performance management, promotions, transfers, and separation processes.

• Drive performance management processes, including goal setting, appraisals, performance improvement plans, and talent reviews.

• Lead employee engagement initiatives to enhance employee satisfaction, retention, and workplace culture.

• Manage employee relations by addressing grievances, conducting investigations, and resolving workplace conflicts.

• Ensure compliance with labor laws, statutory regulations, company policies, and HR best practices.

• Develop, implement, and continuously improve HR policies, procedures, and SOPs.

• Oversee compensation, benefits administration, and annual compensation review processes.

• Collaborate with the Talent Acquisition team to support strategic hiring and workforce planning.

• Identify learning and development needs and drive leadership development and employee capability-building initiatives.

• Manage HR operations, HRMS, employee records, and HR documentation while ensuring data accuracy and confidentiality.

• Monitor and analyze HR metrics such as attrition, employee engagement, diversity, headcount, and productivity, and present insights to leadership.

• Lead change management initiatives and support organizational transformation programs.

• Mentor and develop the HR team to ensure operational excellence and continuous improvement.

Required Experience:

• 10-15 years of progressive Human Resources experience, preferably within the IT Services or Technology industry.

• Minimum 5 years of experience in an HR Manager or Senior HR leadership role.

• Proven experience managing HR Operations, Employee Relations, Performance Management, Talent Management, and HR Compliance.

• Experience partnering with senior leadership on strategic HR initiatives and workforce planning.

• Hands-on experience implementing HR policies, employee engagement programs, and organizational development initiatives.

• Experience working with HRMS/HRIS platforms and HR analytics.

• Strong understanding of employment laws, labor regulations, and statutory compliance.

Required Technical Skills:

• Strategic Human Resource Management

• HR Business Partnering

• Performance Management

• Employee Relations and Conflict Resolution

• Talent Management and Succession Planning

• Compensation and Benefits Administration

• HR Operations and Employee Lifecycle Management

• Workforce Planning and Organizational Development

• HR Policies and Compliance

• Learning and Development

• HR Analytics and Reporting

• HRMS/HRIS Systems

• Change Management

• Microsoft Office Suite (Excel, Word, PowerPoint)

Leadership & Functional Skills:

• Strategic thinking and business acumen

• Leadership, people management, coaching, and mentoring

• Stakeholder management, executive communication, and influencing

• Decision-making, negotiation, and conflict resolution

• Project and organizational management

• Change leadership and continuous improvement

• Excellent communication and presentation skills

Required Behavioral Skills:

• Strong analytical, critical thinking, and problem-solving abilities

• High emotional intelligence with excellent interpersonal and collaboration skills

• Ability to build relationships and influence cross-functional teams and senior stakeholders

• Results-oriented with strong ownership, accountability, and attention to quality

• Adaptable and resilient in a dynamic, fast-paced environment

• High level of integrity, professionalism, and confidentiality

Education:

• MBA/PGDM in Human Resources (HR) or Human Resource Management from a recognized institution is mandatory.

Role Impact:

• Drive the organization's people strategy by aligning HR initiatives with business objectives.

• Build a high-performance, engaged, and inclusive workplace culture.

• Strengthen leadership capability through effective talent management and succession planning.

• Improve employee engagement, retention, and organizational effectiveness.

• Ensure compliance with employment laws, HR policies, and governance standards.

• Enable sustainable business growth through strategic workforce planning, organizational development, and effective HR leadership.