Tank
Senior ICT Service Desk Administrator
- Compensation
- Not disclosed
- Location
- New Nozha, Cairo, Egypt
- Work setup
- Onsite
- Seniority
- Senior
- Employment
- Not specified
- Experience
- Not specified
- Category
- It support
- Posted
Skills
Must have
- Education preferred: Bachelor’s degree in Computer Science, Engineering, or equivalent.
- Min Years of experience: 4
- Training / Certificate preferred: MCSE / CCNA / Vmware
- 1- Strong hands-on experience in Microsoft Operating Systems installation, configuration, and troubleshooting in Enterprise domain environments.
- 2- Good hands-on experience with Windows Server administration including Active Directory, DNS, DHCP, file sharing, and permissions.
- 3- Good hands-on experience in network troubleshooting including switching, routing, VLANs, wireless connectivity, and firewall fundamentals.
- 4-Experience supporting virtualization environments (VMware preferred).
- 5- Good knowledge of backup technologies, disaster recovery concepts, and storage systems.
- 6-Good hands-on experience supporting printers, imaging devices, and office productivity systems.
- 7- Good understanding of endpoint security technologies and antivirus administration.
- 8- Ability to troubleshoot infrastructure and end-user technical issues independently.
- 9- Ability to work under pressure and manage operational priorities efficiently.
Full description
- Administer, monitor, maintain, and troubleshoot ICT infrastructure across Minlo Head Office, Factory, and Warehouses and all company locations.
- Administer, maintain, and monitor server rooms including environmental readiness and infrastructure health monitoring.
- Install, configure, maintain, and troubleshoot end-user devices including Windows and Mac operating systems.
- Install, configure, troubleshoot, and support printing and imaging devices including printers, photocopiers, and scanners.
- Administer, configure, maintain, and troubleshoot LAN, WAN, wireless connectivity, managed switches, routers, access points, and network nodes.
- Monitor and troubleshoot internet connectivity, VPN tunnels, ISP links, and remote access services for all company locations.
- Administer and support Microsoft systems including Windows Server, Active Directory, DNS, DHCP, Group Policy, file sharing permissions, and system access management.
- Administer and support virtualization platforms including VMware environments and virtual machine lifecycle operations.
- Administer and maintain backup systems, data protection solutions, disaster recovery readiness, and storage infrastructure including NAS/SAN systems.
- Monitor and troubleshoot network security devices, endpoint security systems, antivirus solutions, and access control systems.
- Administer, maintain, and troubleshoot VOIP systems, IP telephony infrastructure, and related communication technologies.
- Administer, configure, monitor, and maintain CCTV systems, NVRs, surveillance devices, and recording infrastructure across all company locations.
- Administer and maintain UPS systems and ensure operational continuity of ICT infrastructure power protection systems.
- Monitor system performance, infrastructure alerts, logs, and notifications, and take corrective actions when required.
- Troubleshoot and resolve Level 1, Level 2, and infrastructure-related escalations remotely or onsite.
- Assist in infrastructure projects implementation including upgrades, migrations, deployments, and technical improvements.
- Maintain technical documentation, asset inventory records, infrastructure diagrams, and operational procedures.
- Ensure operational compliance with ICT security standards, company policies, and best practices.
- Support ICT operational continuity activities including planned maintenance incident response, preventive maintenance, and disaster recovery readiness checks.