Senior Implementation Manager

Skills

• ai
• api
• authentication
• automation
• cloud
• dns
• event-driven-architecture
• go-to-market
• graphql
• javascript
• postman
• python
• rest
• saas
• smtp
• sql
• webhooks
• zapier

Must have

1. A technical builder: You want to configure, integrate, test and troubleshoot—not merely coordinate the people doing that work.
2. A complete-journey thinker: You consider how the full patient and operational workflow functions, not only whether one API returned a successful response.
3. Evidence-driven: You use logs, payloads, configuration records, database results and test evidence to establish what is happening.
4. Pragmatic about implementation design: You prefer a supported standard pattern over an elegant one-off solution that no one can maintain.
5. Customer-facing: You can work directly with a client’s engineers, operators and business stakeholders without losing technical precision.
6. Accountable through production: You do not declare success when configuration is complete; you remain responsible through validation, launch and stabilization.
7. Clear about product boundaries: You solve implementation problems inside implementation and escalate only genuine product defects or capability gaps.
8. Comfortable with ambiguity: You can turn incomplete requirements into concrete technical questions, assumptions and validation steps.
9. Careful with healthcare consequences: You understand that incorrect identity, eligibility, clinical, prescription, pharmacy or lab behavior can affect real patient care.
10. Able to build while the system evolves: You can deliver live client work while also strengthening the reusable patterns and documentation behind it.
11. Self Starter: You can prioritize and execute on your own within an ambiguous environment.
12. 3–6+ years of experience in implementation engineering, integration engineering, solutions engineering, customer engineering, application engineering, technical consulting or support engineering.
13. Demonstrated experience personally implementing technical solutions for external customers—not only managing implementation projects.
14. Hands-on experience with APIs, webhooks, authentication, structured payloads, data mapping and third-party integrations.
15. Experience configuring complex SaaS platforms or implementation-specific workflows.
16. Experience performing data migrations, transformations, cleanup, backfills or reconciliation.
17. Ability to use SQL and technical debugging tools to investigate data and application behavior.
18. Experience testing complete integrations and workflows across multiple systems.
19. Strong troubleshooting skills using logs, payloads, configuration, test results and reproducible scenarios.
20. Experience working directly with technical and nontechnical customer stakeholders.
21. Ability to produce clear technical documentation that another engineer can use to understand and support the implementation.
22. Ability to distinguish implementation work from product defects and specify required Product or Engineering support clearly.
23. Experience supporting solutions through UAT, go-live and production stabilization.

Nice to have

1. Experience with healthcare technology, virtual care, EHRs, pharmacy, labs, clinical workflows, RCM or provider data.
2. Hands-on experience with REST APIs, webhooks, event triggers, and low-code workflow/automation tools (e.g., Zoho Flow, Zapier, or similar).
3. Experience with DNS, DNS masking, and SMTP.Experience with Postman, cURL, API clients, monitoring tools and cloud-based development environments.
4. Ability to write or modify lightweight scripts using Python, JavaScript, graphql or a comparable language.
5. Familiarity with environment management, deployment workflows and configuration versioning.
6. Experience creating automated technical or regression tests.
7. Experience using AI-assisted development and debugging tools responsibly.

Full description