Senior Implementation Project Manager
- Compensation
- Not disclosed
- Location
- Remote
- Work setup
- Remote
- Seniority
- Senior
- Employment
- Contract
- Experience
- 1+ years
- Category
- Project management
- Posted
Skills
Must have
- 5-8+ Years of Experience in implementation, onboarding, project management, technology consulting, or related professional services
- Experience working with (or for) firms like Deloitte, Huron, Accenture, or KPMG.
- Experience with Workday or Oracle Cloud go-live and the data dependencies required for success.
- Experience leading customer-facing implementations in SaaS, healthcare IT, ERP, CRM or similar B2B technology environments
- Strong project management skills with the ability to manage multiple implementations in parallel
- Excellent communication skills with both technical and non-technical stakeholders. You must have the ability to translate technical data mapping logic into business impact for non-technical executive
- Highly organized, detail-oriented, and comfortable operating in fast-paced environments
Nice to have
- Experience navigating implementations with Gartner Top 25 health systems, and Big 4 Consulting firms
- Familiarity with implementation methodologies (Agile, Waterfall, hybrid)
- Experience with ERP (Workday, Oracle, Infor) integrations, ERP data migrations, or system configuration
- Prior experience architecting, building and scaling implementation processes
Full description
Compensation: $125k – $165k • No equity
Location: Fully Remote (US-based)Reports to: Chief Data Officer (CDO)
The Opportunity
Most startups burn cash to find a market - Symmetric, we’ve spent the last few years winning it. We have been profitable since Year 1, and continue to grow steadily year over year.
Our product is the data engine behind the world’s most sophisticated healthcare systems - 17 of the Gartner Top 25 supply chains already rely on Symmetric. We provide cutting-edge solutions that streamline procurement, item master data management, and improve efficiency across healthcare systems.
We have a fully remote team that's making a big impact on the healthcare supply chain by working closely with enterprises (health systems, hospitals, consulting firms, etc.), regulatory agencies and industry groups.
Role Overview
This is not a traditional SaaS onboarding role. At Symmetric, you are the Strategic Conductor of a high-stakes enterprise transformation. You will lead the delivery & implementation of our product at our customers, partnering with our Solutions Architects (SAs) and Customer Success Managers (CSMs) to navigate multi-year ERP migrations (Workday, Oracle, Infor) for our top Customers.
Crucially, your work will allow our Chief Data Officer and the Solution Architects to focus on data quality and technical architecture. You own the politics, the partners, and the project plans, ensuring our technical experts stay focused on high-level architecture while you drive the execution to the finish line.
We are seeking a Senior Implementation Project Manager to lead customer implementations from kickoff through go-live. This role is responsible for project managing new customer deployments, coordinating across internal teams, and ensuring customers are successfully onboarded on time and within scope.
The Implementation Project Manager works closely with Customer Success, Product, Engineering, Solutions, Data Operations, and Sales to deliver a seamless transition from sale to steady-state usage. Over time, this role can grow into a leadership position responsible for defining implementation standards and building an implementation team.
Key Responsibilities
Customer Implementations & Project Management
- Own end-to-end customer implementations from contract signature through go-live
- Lead customer kickoff calls, define project plans, timelines, milestones, and success criteria
- Manage implementation scope, risks, dependencies, and change requests
- Ensure implementations are delivered on time and meet customer requirements