Senior IT Engineer (IT Support & Infrastructure)

Employment Type: 1-Year Renewable Contract
Industry: Construction / Engineering
Location: Queenstown

Job Responsibilities

• Provide daily IT support to employees, resolving hardware, software and connectivity issues.

• Troubleshoot and maintain desktops, laptops, printers and other office IT equipment.

• Support office network operations, including LAN, Wi-Fi, switches and network connectivity.

• Perform user account administration in Active Directory, including access permissions, password resets and account setup.

• Assist with firewall administration, network security and troubleshooting.

• Install, configure and deploy computers, software and IT peripherals for employees.

• Provide technical support for Windows operating systems and Microsoft 365 applications.

• Coordinate with external IT vendors on equipment purchases, repairs, maintenance and technical support.

• Maintain IT asset inventories, system records and technical documentation.

• Handle IT setup and access arrangements for employee onboarding and offboarding.

• Monitor IT systems and identify potential technical issues to minimise operational disruptions.

• Escalate complex technical problems to the appropriate support teams or vendors when necessary.

• Support other IT operational and infrastructure-related activities as assigned.

Job Requirements

• Diploma or Degree in Information Technology, Computer Science, Information Systems or a related discipline preferred.

• Relevant hands-on experience in IT support, desktop support, system administration or IT infrastructure.

• Good knowledge of Windows operating systems, Microsoft Office and Microsoft 365.

• Familiar with Active Directory administration, including user account management and access permissions.

• Basic understanding of networking concepts such as TCP/IP, DNS, DHCP, LAN and Wi-Fi.

• Experience troubleshooting computer hardware, software, printers and network issues.

• Knowledge of firewall administration and IT security practices.

• Experience with Sophos Firewall will be an added advantage.

• Able to coordinate with external vendors on IT equipment and maintenance matters.

• Strong troubleshooting and problem-solving skills.

• Responsible, service-oriented and able to work independently.

• Good communication skills and willingness to learn new technologies.

email- lucas.chang@swiftsearchglobal.com
whatsapp- 93392324

EA Personnel Name: Lucas Chang

EA Personnel No: R1874043

EA License No: 18C9495