Senior IT Manager
A 3-month freelance, fully onsite role in Mumbai running APAC IT service delivery: administering Google Workspace and Ustudio, ensuring SLA-driven support, managing IT procurement and asset lifecycle, and overseeing day-to-day support of laptops, Cisco Meraki VPN/networking, Active Directory, and servers.
- Compensation
- Not disclosed
- Location
- Mumbai, India
- Work setup
- Onsite
- Seniority
- Senior
- Employment
- Contract
- Experience
- 3+ years
- Category
- Devops
- Posted
Skills
Must have
- 6-10+ years IT experience with at least 3 years in technical support/operations
- 5-8 years of IT Systems Administration experience in mid-to-large enterprises (hardware, software, maintenance)
- Able to work onsite 5 days a week
- Google Workspace administration experience
- Strong experience with a MacOS environment
- Meraki Firewall and Switch experience
- Experience troubleshooting Mac & PC systems
- Excellent communicator; able to translate technical issues to non-technical users
- Organized with excellent coordination skills
- Proficient in English, both speaking and writing
- Passion for and curiosity about AI and new technologies
- Self-motivated, able to work with little supervision
- Able to communicate and liaise with junior to mid levels of the business
- Discrete with confidential and personal information
- Driven, proactive, helpful, enthusiastic team player
Nice to have
- Certification in Cloud Computing Technologies and other Microsoft Certifications
- Experience working with different countries in a region
- Knowledge of AI tools beneficial; ability to learn and digest their benefits and features is critical
Full description
Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.
As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.
Job Title: Senior IT Manager
Role: Freelancer
Duration: 3 months
Location: Mumbai, India
About the role:
We are seeking a proactive Senior IT Manager (APAC) to own Google Workspace and Ustudio operations alongside regional IT, technical support and procurement. You will ensure SLA-driven support, high customer satisfaction and continuous service improvement while working closely with the Regional IT Lead to align the region with global best practices. If you’re hands-on with Google admin, experienced in procurement and thrive in a fast-paced regional role, we want to hear from you
What you will be doing:
- Own regional IT service delivery for Google Workspace, Ustudio and core IT services.
- Administer and secure Google Workspace (users, groups, policies, Drive/Docs, Admin Console) and be primary owner for Ustudio operations/configuration, availability and user support
- Ensure support requests are triaged and resolved within SLA targets; manage escalations and major incidents.
- Maintain and improve service desk processes, including ticket lifecycle, prioritization and knowledge base.
- Proactively identify recurring issues and lead permanent remediation.
- Manage regional IT procurement (hardware, software, subscriptions and services) and asset lifecycle.
- Ensure the smooth running of all IT procurement in the region – kits are dispatched and collected on time.
- Ensure change control, testing and documented deployments to avoid service disruption.
- Scope and deliver regional IT projects and platform rollouts (cloud & collaboration tools) working with the Regional IT.
- Manage third-party service providers for support and platform services (SLAs,contract renewals).