Senior IT Manager

The Senior IT Manager provides leadership for ONWARD’s IT and digital infrastructure, ensuring security, compliance, and scalability. The role combines day-to-day operational oversight with long-term planning, aligning IT strategy to business objectives. Acting as the primary liaison with executive leadership and third-party suppliers, the Senior IT Manager has a company-wide impact on technology, compliance, and digital transformation.

Responsibilities

• Drive company-wide IT strategy, architecture, and governance, covering infrastructure, cloud, SaaS, cybersecurity, data protection, and business systems
• Manage the cloud infrastructure and SaaS environment to improve resilience, scalability, and cost efficiency
• Own and continuously improve ONWARD’s IT governance framework, including IT policies, charter documents, HIPAA assessments, disaster-recovery planning, and security standards.
• Prepare SOX readiness and ITGC documentation, including risk assessments, control design, gap analysis, and draft audit evidence.
• Manage internal IT staff and external consultants, as well as third-party suppliers and vendors, ensuring clear accountability and performance oversight.
• Act as a business and IT liaison across Sales, Service, Finance, Production, Quality, and R&D, translating business requirements into compliant and scalable technology solutions.
• Establish and enforce cybersecurity, access management, backup, and disaster-recovery controls aligned with regulatory, industry best practices, and regular trainings and awareness.
• Oversee system integrations and enterprise applications (ERP, CRM, and cloud platforms) to support business growth and cross-functional operations.
• Partner with executive leadership on technology investment decisions, risk management, and long-term digital transformation planning.
• Manage IT budgets, vendor contracts, and supplier relationships with a focus on governance, risk reduction, and cost control.
• Support internal audits, quality audits, and regulatory audits, contributing IT governance and compliance expertise in a regulated medical-device environment.
• Define and execute company-wide IT strategy, architecture, and governance, covering infrastructure, cloud, SaaS, cybersecurity, data protection, and business systems.

Experience, Qualifications & Skills **

• Degree in Information Technology, Computer Science, Information Systems, or equivalent experience
• 10+ years of experience working in IT operations
• Strong understanding of cloud and hybrid infrastructure (Microsoft Azure preferred) with the ability to drive resilience, scalability, and cost efficiency
• Solid knowledge of cybersecurity principles, including identity & access management, Zero Trust, endpoint security, and risk management
• Experience overseeing backup, disaster recovery, and security controls in a regulated environment
• Proven ability to lead compliance efforts (SOX/ITGC, HIPAA, GDPR) and support audits
• Experience overseeing business applications such as Salesforce (or similar CRM), ERP systems, and related integrations to support commercial and operational needs
• Proven ability to lead, mentor, and develop IT teams, fostering collaboration and accountability across internal staff and third-party suppliers
• Excellent project management skills and strong ability to prioritize
• English at a fluent level, French a plus.

Supervision:

IT team, IT third Party providers