Senior IT Manager
Leads the IT department of a North Hollywood manufacturing company, owning technology strategy, budgets, infrastructure, cybersecurity, ERP and business applications, help desk, and IT/OT connectivity — directing a small team and vendors to keep production and business operations running.
- Compensation
- Not disclosed
- Location
- North Hollywood, Los Angeles County
- Work setup
- Not specified
- Seniority
- Senior
- Employment
- Not specified
- Experience
- Not specified
- Category
- Devops
- Posted
Skills
Must have
- Master's degree or equivalent; or 4-10 years related experience and/or training; or equivalent combination of education and experience
- Progressively responsible IT leadership experience covering department operations, budgets, infrastructure, cybersecurity, enterprise applications, and technology project delivery in a manufacturing e
- Strong working knowledge of enterprise IT infrastructure, networking, cloud and on-premises environments, endpoint management, identity and access management, cybersecurity, backup and recovery, and I
- Experience supporting ERP and manufacturing-related applications (inventory, production planning, quality, engineering, order processing) plus finance, HR, payroll, database, project management, sprea
- Ability to oversee application integrations, reporting, data integrity, and IT/OT connectivity in partnership with functional and technical specialists
Full description
The Senior IT Manager leads the Information Technology department and is accountable for the strategy, operations, security, reliability, and continuous improvement of technology supporting our manufacturing organization. This role directs IT personnel, budgets, infrastructure, business applications, and service delivery to support production continuity and business objectives. Partners with manufacturing, engineering, quality, supply chain, finance, and other functional leaders to prioritize technology investments, strengthen system performance, and deliver secure, scalable solutions. Carries out responsibilities personally and through subordinate supervisors and IT staff.
Role and Responsibilities
- Leads the IT department and establishes technology strategy, operating priorities, service standards, and a multiyear roadmap aligned with manufacturing requirements and organizational objectives.
- Develops and manages IT operating and capital budgets, staffing plans, technology investments, and equipment lifecycle plans; presents business cases and monitors spending, resource utilization, and value delivered.
- Directs implementation, integration, maintenance, and support of enterprise resource planning (ERP), manufacturing execution, inventory, quality, engineering, and other business applications, as applicable, in partnership with functional system owners.
- Establishes and maintains IT policies, cybersecurity controls, access management, data governance, and system documentation consistent with corporate standards and applicable legal, regulatory, and customer requirements; coordinates audits and remediation activities.
- Manages technology vendors, consultants, service providers, contracts, licensing, and service-level agreements; negotiates purchases within delegated authority and holds providers accountable for quality, cost, security, and delivery.
- Oversees help desk and end-user support across office and manufacturing operations; establishes escalation procedures, support coverage, training, and service metrics that address business needs and minimize production disruption.
- Directs the availability, capacity, security, and lifecycle management of networks, servers, cloud services, endpoints, telecommunications, databases, storage, and backups supporting business and production operations.
- Monitors system availability, incident trends, project delivery, cybersecurity risks, and department performance; communicates business impacts to leadership and drives root-cause analysis, corrective actions, and continuous improvement.
- Partners with engineering, maintenance, and operations on information technology and operational technology (IT/OT) connectivity, ownership boundaries, secure vendor access, and coordinated maintenance to protect production equipment availability and plant operations.
- Leads IT projects and organizational technology changes from requirements through implementation; establishes scope, schedules, accountability, testing, and change controls, and coordinates deployment windows to minimize manufacturing downtime.