Brilliant Computers
Senior IT Support Engineer
Senior (L3) onsite IT support engineer providing advanced end-user, server, network, security, monitoring and factory/shop-floor support in enterprise office and manufacturing environments in Sweden. Core stack: Windows/Linux, Active Directory/Azure, SCCM/WSUS/MDT, PowerShell, plus tools like Qualys and Zabbix.
- Compensation
- Not disclosed
- Location
- Olofström, Sweden
- Work setup
- Not specified
- Seniority
- Senior
- Employment
- Full time
- Experience
- Not specified
- Category
- It support
- Posted
Skills
Must have
- Minimum 4+ years of relevant enterprise IT support experience
- Proven L3/senior technical support experience in large enterprise environments
- Windows desktop OS support and PC/laptop hardware troubleshooting
- iOS and Android device support
- OS imaging, provisioning and enterprise endpoint management
- Excellent knowledge of Windows Server
- Good working knowledge of Linux
- Server-room infrastructure including power and UPS systems
- Basic database environment knowledge and storage technologies
- Active Directory, Organizational Units, Group Policy, Domain Controllers
- Azure / Azure AD-related endpoint environments
- SCCM, WSUS and MDT rollout experience
- PowerShell scripting
- Network troubleshooting: LAN, WLAN, TCP/IP, DNS, DHCP
- Antivirus deployment, endpoint security and patch management
- Qualys or equivalent vulnerability-management tools
- Excellent understanding of ITIL processes
- Hands-on experience with enterprise incident-reporting or ITSM tools
- Fluent/professional Swedish (B2)
- Strong professional English
- Excellent verbal and written communication skills
- Strong analytical, problem-solving and independent troubleshooting skills
- Strong technical documentation skills
- Leadership skills and ability to support junior engineers as escalation point
- Availability for flexible hours, shift rotation, on-call, weekend and after-hours support
Nice to have
- OpenVMS knowledge
- Zabbix or equivalent enterprise monitoring platforms
- Experience supporting factory/shop-floor technology (shop-floor PCs, PDAs, barcode scanners, factory printers)
- ITIL certification
- Previous experience in manufacturing, automotive, industrial or factory environments
Full description
Job Description
We are seeking experienced L3 IT Support Engineers to provide advanced onsite IT support within enterprise office and factory environments in Sweden
The successful engineers will provide senior-level technical support across end-user computing, factory IT, servers, networks, Active Directory, security, monitoring and shop-floor technology while supporting stable and resilient business operations.
Key Responsibilities
The L3 Engineer will be responsible for:
- Providing advanced L3 onsite technical support to office and factory users.
- Diagnosing and resolving complex hardware, operating system, application and infrastructure incidents.
- Supporting Windows client and server environments.
- Supporting Linux environments where required.
- Managing and troubleshooting Active Directory accounts, clients, Organizational Units, Group Policies and related domain services.
- Supporting Azure/Active Directory-related endpoint environments.
- Troubleshooting LAN, WLAN, TCP/IP, DNS and DHCP issues.
- Supporting server rooms and associated infrastructure including power and UPS systems.
- Supporting factory and shop-floor IT equipment.
- Supporting devices such as PCs, laptops, PDAs, scanners and other factory-connected equipment.
- Performing OS deployment, imaging, provisioning and application installation.
- Troubleshooting computer hardware and peripherals.
- Supporting enterprise printers and resolving both printer-side and server-side printing problems.
- Managing endpoint patching, antivirus deployment, updates, monitoring and reporting.
- Supporting enterprise cybersecurity requirements and security remediation activities.
- Supporting monitoring platforms, alerts, triggers and troubleshooting false alerts.
- Supporting server, network, storage and plant-monitoring solutions.
- Performing lifecycle management of factory and onsite IT equipment.
- Supporting upgrades and rollout activities for enterprise and factory applications.
- Rolling out tools such as:
- SCCM
- WSUS
- MDT
- Inventory Management Tools
- Qualys
- Performing major patch updates on factory equipment and printers.