Senior IT Support Engineer II
On-site Senior IT Support Engineer at Box's London (Old Street) office, troubleshooting mobile, desktop, audio/video, network, and telecommunication issues for employees, plus onboarding, asset management, imaging, and security policy enforcement. Requires 5+ years in IT support with Windows/macOS, networking, and Okta/identity management knowledge.
- Compensation
- Not disclosed
- Location
- London
- Work setup
- Not specified
- Seniority
- Senior
- Employment
- Not specified
- Experience
- 5+ years
- Category
- It support
- Posted
Skills
Must have
- 5+ years of working experience in an IT Support role
- Working knowledge of Windows and OSX operating systems
- Working knowledge of Lenovo and Apple hardware
- Comprehensive understanding of networking concepts
- Foundational understanding of Okta and IAM concepts including SSO, MFA, and user permissions
- Experience managing and improving services, standards and support processes with strong problem-solving skills
- Experience creating and maintaining technical documentation and knowledge articles
- Working knowledge with voice and video conferencing solutions (Google, Zoom, Slack a plus)
- Interest in using AI and automation tools to improve IT support and employee experience
- Experience supporting New Hire Onboarding, including device deployment and IT orientation
- Strong verbal and written communicator with outstanding collaboration and teamwork skills
Nice to have
- Technical certification in desktop operating systems (Mac and/or Windows certification)
- Network certification
- B.S. in a computer-related field
Full description
WHAT IS BOX?
Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.
By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.
WHY BOX NEEDS YOU:
Box IT End User Services' primary role is to provide technical services and support to all employees world-wide. We provide major services such as: desktop and audio video support, new hire on-boarding, advanced application configuration and event support. Our vision is to deliver end user solutions, capabilities and experiences that bring out the ultimate potential of every employee. Our team values: Be passionate to deliver great service, pursue growth and development, and build a positive team spirit.
The Senior IT Support Engineer will join a global team comprised of the most talented IT professionals in the industry. As a Senior Support Engineer, you will manage and resolve an array of mobile, desktop, audio/video, network, and telecommunications issues, ensuring that our employees remain as productive as possible. You must be agile enough to adapt to the rapid growth and change of our business, but also disciplined enough to deal with complex challenges, processes, and people. Your role will involve coaching and mentoring your peers, leading cross-functional projects, and driving end-user technology decisions that will impact Boxers around the world.
WHAT YOU'LL DO:
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Troubleshooting and support for all IT end user issues: mobile, desktop, audio/video, peripherals, etc.
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Procurement, asset and inventory management for all IT hardware and software
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Cross-departmental collaboration with teams like Facilities, Sales, and Engineering, Information Security, Enterprise Team,