Senior IT Support Engineer

· Work with the company’s helpdesk on assigned
problem/tickets.

· Collaborate with network administrators to ensure
efficient operation of the company’s desktop computing environment.

· Install and support Desktops, Laptops, and other
desktop applications.

· Provide support in accessing and utilizing
peripheral devices, including printers, copiers, and scanners.

· Provide active support to the users on Microsoft
office suite.

· Support Active Directory and ensure it maintained
with up-to-date user profile.

· Add and Remove users, provide, and remove
permissions in the Shared Drive.

· Install hardware and peripheral components such as
monitors, keyboards, printers, and disk drives on user's premises.

· Loads
specified software packages such as Operating Systems, Drivers, Microsoft
Applications, and all other software that the employee needs for job.

· Recover lost data of users using recovery tools.

· Responds to
Employee inquiries concerning systems operation and diagnoses system
hardware, software, and operator problems either on-site or remote.

· Telephone system Infrastructure with the
integration with third party

Information Security responsibilities: -

· Comply with Nationwide Information Security
Policies

· Be aware of and fulfill their information security
responsibilities.

· Ensure whoever handles sensitive company
information have taken the Security Awareness Training

· Know how to report a security incident to IT
ServiceDesk.

· Not Disable his/her OS firewall and/or Antivirus

Requirements

· Diploma or Bachelor’s (preferable) in computer
engineering or a related field.

· Professional certifications in IT are highly
preferable.

· Ability to handle stressful situations pertaining to
IT service delivery to business units.

· Team player with communication skills

4 to 6 years of experience in supporting system related user issues.

Benefits

Fixed Salary.