Senior IT Support

Salary: RM 4,000 – RM 5,000 per month

• Provide first-level IT support for gateway operational systems and equipment. (Fluent spoken, written and typed Mandarin is required for employee, stakeholders and WhatsApp communication.)

• Troubleshoot computers, laptops, printers, scanners, handheld devices, network connections, and other IT equipment.

• Support the installation, configuration, maintenance, and troubleshooting of IT hardware and software.

• Monitor the availability and performance of gateway network and operational systems.

• Support operational systems used for parcel scanning, sorting, tracking, attendance, and other gateway activities.

• Respond promptly to IT issues affecting parcel processing and gateway operations.

• Coordinate with central IT, vendors, and service providers to resolve technical issues when required.

• Maintain proper records of IT assets, equipment, repairs, replacements, and system incidents.

• Assist with user account, access, and system permission requests according to company procedures.

• Conduct regular checks on IT equipment and identify potential technical issues before they affect operations.

• Provide basic IT training and technical guidance to gateway operation staff.

• Support CCTV, access control, network devices, and other technology infrastructure where applicable.

• Ensure IT equipment and systems are used in accordance with company policies and security requirements.

• Assist with system upgrades, new equipment deployment, and IT-related projects.

• Prepare IT incident reports and provide updates on unresolved technical issues.

• Perform other IT-related duties assigned by management.

The IT Operations Support Specialist provides first-level technical support for gateway operations, ensuring seamless logistics and parcel processing.

• Willing to work in Shah Alam Seksyen 28 (Temporary) and Seksyen 15, Shah Alam.