Senior IT System Analyst
Hands-on administration of Hunt Military Communities' Microsoft 365 environment, focused on Intune endpoint management and Entra ID identity/access, while acting as the Tier 2/3 escalation point for an outsourced Tier 1 service desk, automating with PowerShell, and documenting processes to reduce repeat incidents.
- Compensation
- Not disclosed
- Location
- El Paso, Texas, United States
- Work setup
- Not specified
- Seniority
- Senior
- Employment
- Contract
- Experience
- 4+ years
- Category
- Business analysis
- Posted
Skills
Must have
- Bachelor's Degree in Information Technology, Computer Science, or related field (or equivalent education + relevant experience)
- 4-6 years in IT operations, systems administration, or endpoint/identity engineering, including 3+ years hands-on Microsoft 365 tenant administration
- Production experience administering Microsoft Intune at scale (Autopilot, compliance/configuration policies, Win32 app packaging and deployment)
- Production experience administering Microsoft Entra ID (Conditional Access, MFA/authentication methods, group-based licensing, hybrid identity via Entra Connect)
- Working knowledge of on-premises Active Directory, Group Policy, DNS, and certificate services
- Practical PowerShell scripting for administration and reporting; familiarity with Microsoft Graph
- Experience in a tiered support model and an ITSM ticketing platform (incident, problem, change management)
- Ability to produce clear written technical documentation for engineers and non-technical staff
- Track record of responsibly handling elevated/global administrative privileges and sensitive data
Nice to have
- Current Microsoft certification: MD-102, SC-300, MS-102, or AZ-104
- Experience supporting or overseeing an outsourced/managed service desk provider
- Microsoft Defender for Endpoint, Defender for Office 365, or Microsoft Sentinel experience
- Microsoft Purview experience (retention, sensitivity labels, DLP, eDiscovery)
- macOS and/or iOS management at scale, including Apple Business Manager and ADE
- Experience migrating from Configuration Manager/Group Policy to Intune or from AD-joined to Entra-joined endpoints
- Experience in real estate, property management, financial services, or another regulated or multi-entity environment
Full description
#LI-HU1A Brief Overview
The Senior IT Systems Analyst is responsible for the day-to-day administration, support, and maintenance of Hunt's Microsoft 365 environment, with primary focus on Microsoft Intune (endpoint management) and Microsoft Entra ID (identity and access management). Working under the direction of the Service Desk Director, this hands-on technical role supports the configuration, operation, and continuous improvement of device management, identity management, and access control solutions across the organization. The role serves as an escalation point for complex Tier 2 and Tier 3 support issues received from the outsourced Tier 1 service desk and internal users. In addition to troubleshooting and resolving technical issues, the Senior IT Systems Analyst contributes to service effectiveness by documenting processes, developing knowledge base content, identifying recurring issues, and implementing practical improvements that enhance support efficiency and reduce repeat incidents.
What you will do
- Microsoft Intune / Endpoint Management:
- Administers and supports Intune across Windows, iOS/iPadOS, Android, and macOS: enrollment, compliance policies, configuration profiles, and device lifecycle.
- Supports the administration and maintenance of Windows Autopilot — profile design, Enrollment Status Page, ESP/hash management, and coordination with the hardware supplier and imaging process.
- Packages, deploys, and maintains applications (Win32/.intunewin, LOB, Microsoft Store, Company Portal), including detection rules, dependencies, and supersedence.
- Administers Windows Update for Business / Autopatch rings, driver and firmware update policies, and feature update deferrals; reports on device compliance and patch status.
- Implements and maintains security baselines, Defender for Endpoint policy, BitLocker/FileVault encryption policies, and Local Administrator Password Solution (LAPS).
- Supports the administration of app protection (MAM) policies for corporate data on unmanaged and BYOD devices.
- Assists with endpoint management initiatives, including support for technology migrations and device management improvements.
- Troubleshoots enrollment, configuration, compliance, and synchronization issues and documents resolutions.
- Microsoft Entra ID / Identity & Access:
- Administers Entra ID: users, groups, dynamic group rules, administrative units, and license assignment via group-based licensing.
- Supports the implementation, testing, and maintenance of Conditional Access policies; uses report-only mode and What If analysis before enforcement, and documents exclusions with an owner and review date.