Senior Legal Counsel
- Compensation
- Not disclosed
- Location
- Gurugram Job Posting Location - India
- Work setup
- Not specified
- Seniority
- Senior
- Employment
- Contract
- Experience
- Not specified
- Category
- Legal
- Posted
Skills
Must have
- · A credible legal background, with qualification and PQE appropriate to FNZ’s Senior Legal Counsel architecture.
- · Substantial experience leading legal-service transitions, transformation programmers, projects or legal-operations initiatives.
- · Demonstrated experience in process design, SOPs, controls, knowledge enablement and organizational change.
- · Practical experience developing or implementing legal-technology, AI, workflow automation or self-service use cases.
- · Strong programme governance, stakeholder management, risk and dependency management, and benefits-realization experience.
- · Experience in financial services, fintech, technology, outsourcing or another regulated environment is desirable.
- · Commercial-contracting experience sufficient to understand legal workflows, playbooks, risk thresholds and escalation design.
Full description
Senior Legal Counsel, Transformation & Service Enablement
Field
Location- Gurgaon, India
Reports to- Head of Legal, Risk & Compliance Shared Services
Department- Legal, Risk & Compliance Shared Services Hub
Role Description
The Senior Legal Counsel, Transformation & Service Enablement leads the design, transition and continuous improvement of legal services within FNZ’s India Legal, Risk & Compliance Shared Services Hub. The role is accountable for mobilizing new services, programme and project delivery, process and control design, SOPs and knowledge enablement, data-led improvement, and the development of AI, automation and legal-technology use cases within agreed governance. The role combines credible legal judgement with strong transformation, legal-operations, programme-delivery and change-management capability. It does not own platforms, governance or substantive legal positions assigned to Legal Operations, Procurement, Technology or onshore legal teams, and it partners with the Service Delivery & Workforce leader to transfer stabilized services into business-as-usual operations.
Team Responsibilities
· Lead the Hub transition, transformation and service-enablement portfolio.
· Design and mobilize scalable services, processes, controls, documentation and hand-offs.
· Drive responsible AI, workflow automation, self-service and contract-process optimization within owner governance.
· Coordinate Hub knowledge, templates, playbooks, SOPs and change-adoption activity while preserving substantive ownership.
· Use operational data to prioritize improvement and demonstrate benefits.
Specific Role Responsibilities
1. Transition and Mobilization
· Own transition plans, workstream governance, milestones, risks, dependencies and stakeholder communications for new services entering the Hub.
· Lead discovery, scope confirmation, process mapping, knowledge transfer, training packs, readiness assessment, hyper care and stabilization.
· Define entry, exit and BAU acceptance criteria with the Service Delivery & Workforce leader and relevant onshore owner.
· Conduct post-transition reviews and apply lessons learned to future mobilizations.
· Maintain a transition pipeline aligned to the phased service catalogue and avoid mobilizing work whose ownership, risk treatment or prerequisites are unresolved.
2. Process, Knowledge and Service Design
· Design fit-for-purpose intake, triage, workflow, escalation, quality and control processes.
· Create and maintain process maps, SOPs, operating documentation, training packs and controlled hand-off materials.