Senior Manager, Agentic AI & Integrations

About the role:

Versuni is transforming how work gets done through agentic AI and automation.

In this role, you will shape how Agentic AI operates across the enterprise, starting with IT services and expanding into broader business workflows. You will own the platforms, integrations, governance, and operating model that enable AI agents, people, data, and systems to work together securely and at scale.

This role sits at the intersection of AI, service management, integration, and product ownership. Your mission is to turn emerging AI capabilities into measurable business outcomes, establish reusable patterns, and accelerate their adoption across Versuni.

The impact you’ll make:

What you will lead

Global Agentic AI Platforms

• Drive the setup, orchestration, governance, and scaling of enterprise agentic AI platforms, including Microsoft Copilot Studio, Databricks, SAP Joule Studio, and other approved technologies.
• Define the global platform roadmap, reusable patterns, guardrails, integration standards, and operating model that enable teams to build secure, interoperable agents across business systems and governed data domains.

ServiceNow & SIAM Product Ownership

• Shape ServiceNow and SIAM into increasingly agentic capabilities through intelligent self-service, workflow automation, proactive operations, and appropriate human oversight.
• Own the vision, roadmap, backlog, lifecycle, architecture guardrails, funding priorities, and value measures for ServiceNow, Service Desk, and SIAM, including Major Incident Management.

Integration & IT Data Foundations

• Orchestrate how Microsoft 365, ServiceNow, SAP, Power BI, Databricks, and other platforms exchange data through purposeful, governed, and supportable integrations.
• Own platform and data outcomes for the CMDB, service portfolio, asset and licence data, knowledge, and operational intelligence; assign remediation and operational execution to the appropriate TCS or internal delivery team.

Innovation, Adoption & Scaling

• Prioritize high-value automation and AI opportunities with product owners, markets, and functions, and accelerate adoption through proof-of-value agents with measurable outcomes.
• Maintain focused playbooks, reusable patterns, targeted learning, and a practitioner network that enables safe delivery without making broad community management the centre of the role.
• Use operational insights from ServiceNow, SIAM, and Databricks to improve the roadmap and scale proven patterns across Versuni.

Day-to-day responsibilities

• Own and maintain integrated roadmaps, backlogs, business cases, risks, and value measures for ServiceNow, Service Desk, SIAM, agent platforms, and strategic integrations.
• Translate business and operational demand into safe agent designs, product requirements, integration specifications, acceptance criteria, and prioritized delivery increments.
• Govern ITSM and SIAM process design, including Major Incident Management, while TCS teams perform agreed operational execution and platform delivery.
• Drive the agentic AI and automation roadmap, including intelligent self-service, knowledge retrieval, case and ticket triage, workflow orchestration, predictive insights, and auto-remediation.
• Curate approved connectors, plugins, agents, and reusable integration patterns across Copilot Studio, ServiceNow, SAP, Microsoft 365, Databricks, and Power BI.
• Define secure patterns for identity, authorization, privacy, logging, monitoring, testing, human oversight, error handling, and service transition.

The skills and knowledge you’ll bring:

• 6–8 years of relevant experience in product ownership, service management, technology, data, integration, automation, or AI roles.
• Demonstrated ownership of an enterprise platform or service roadmap, including demand prioritization, lifecycle decisions, stakeholder alignment, supplier governance, and value realization.
• Strong understanding of ServiceNow platform capabilities and ITSM/SIAM practices.
• Practical understanding of agentic AI, workflow orchestration, API-led integration, data governance, observability, security, and human-in-the-loop controls.
• Strong analytical and data mindset, with enough hands-on capability in scripting.
• Able to work across cloud, security, data, and enterprise architecture teams.
• Clear communicator and pragmatic change leader who can turn complex technology and service-management topics into decisions, roadmaps, and adoptable ways of working.

What we’ll give you in return:

• Internationally competitive base salary | benchmarked against global industry and market leaders
• Performance-based Annual Incentive Program | rewarding those who dare and achieve more
• Top of the market pension scheme | with higher-than-average company contributions
• Work from home, commuting and phone allowances | to support your daily commute, home office setup & business connectivity
• Balanced office-based working | With a strong focus on in-office collaboration, we offer flexibility to work from home based on team needs and individual circumstances.
• Work from abroad | Up to 30 days per year.
• Structured holiday policy | Includes defined care days, enhanced maternity/paternity leave, and a capped option to purchase additional leave days annually.
• Bicycle Plan | possibility to select a company bicycle for daily commute along with accessories & insurance
• Health Insurance Discount | when signing up with our partner insurance
• Gym Membership Discount | to support your focus on health and wellbeing
• Product Discounts | on all Versuni products which are sold under the Philips brand and our other brands
• An office that feels like home | easily accessible and modern office location in Amsterdam with lots of tasty lunch choices around
• High growth environment | offering exciting learning and career development perspectives beyond your first role
• Inclusive working culture and family spirit | we embrace our international community & diversity as competitive advantage

Ready to make an impact?

From developing game-changing air fryers to perfecting the art of coffee making, Versuni’s purpose is turning houses into homes — and we’re calling on your talent to bring it to life. Join our global team of 6,000+ passionate individuals, work with world-class brands, and shape the future of home living. We’re ready for you — are you ready for us?