Senior Manager - Client Value & Strategic Accounts

About the Role:

We are looking for a high-calibre Senior Manager Client Value to lead strategic enterprise customer relationships and a team of Client Partners.

This is a post-sales strategy and value leadership role, focused on helping enterprise customers realize measurable business outcomes from SaaS solutions, while driving retention, adoption and expansion across existing accounts.

The ideal candidate will combine the structured problem-solving of top-tier management consulting with hands-on experience in enterprise SaaS / technology environments, particularly with US or global enterprise clients.

Key Responsibilities:Client Value & Strategic Advisory:

• Own strategic relationships across a portfolio of large enterprise customers.

• Lead discovery, value assessment and executive-level conversations to understand business priorities and challenges.

• Translate customer objectives into structured value-realization and success plans.

• Establish measurable business outcomes, ROI frameworks and adoption strategies.

• Lead QBRs, MBRs and executive business reviews with senior stakeholders.

Retention & Expansion:

• Own customer health, renewal readiness and retention strategy across the portfolio.

• Identify expansion opportunities by demonstrating measurable valuenot through new-logo selling.

• Drive cross-functional and cross-geography expansion within existing enterprise accounts.

• Build multi-threaded relationships with CXO and senior business stakeholders.

• Track and improve GRR, NRR, product adoption, customer health and value realization.

Team Leadership:

• Lead, coach and develop a team of Client Partners.

• Establish high-performance standards, operating rhythms, playbooks and account-management processes.

• Mentor team members on executive communication, value selling, stakeholder management and strategic account planning.

• Participate in hiring and capability-building for the Client Value organization.

Cross-functional Leadership:

• Partner with Product, Professional Services, Sales and Marketing to represent the voice of the customer.

• Identify recurring customer challenges and translate them into product/service improvements.

• Drive structured problem-solving across complex customer situations.

Ideal Candidate Profile:

• 812 years of experience across management consulting, customer success, value consulting, client strategy, enterprise SaaS or post-sales strategy.

• Strong preference for candidates from MBB / Tier-1 consulting firms or highly regarded strategy/consulting practices.

• Must have meaningful experience working with enterprise SaaS / technology clients.

• Strong preference for candidates who have managed US / North American enterprise customers or global accounts.

• Experience managing large, complex client programs with multiple senior stakeholders.

• Proven experience in customer retention, value realization, adoption and account expansion.

• Prior experience managing and developing a high-performing team.

• Strong executive presence with the ability to influence VP / SVP / C-suite stakeholders.

• Strong commercial understanding of GRR, NRR, renewals, expansion and customer health.

• MBA / equivalent advanced degree from a strong institution preferred.