Senior Manager, Commercial Planning

Mandarin Oriental Hotel Group is looking for a Senior Manager, Commercial Strategy & Transformation to join our Commercial Strategy team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Based in our Hong Kong Corporate Office, we are seeking for a Senior Manager, Commercial Strategy & Transformation to act as the primary execution partner to the Transformation Lead, translating strategic and transformation direction into practical workstreams, project plans, deliverables and follow-through actions.

About the job

The role brings structure, momentum and quality control to the Commercial Strategy and Transformation agenda, helping move concepts from idea stage to completion or near-completion. This position is expected to operate effectively in ambiguity, take initiative, clarify the work required and drive delegated priorities forward with limited day-to-day supervision.

The Senior Manager will coordinate the broader Commercial Strategy and Transformation team’s workplan, track actions and deadlines, prepare high-quality materials and ensure tasks delegated by the Transformation Lead are delivered on time and to a high standard.

The role supports all major elements of the Transformation Lead JD, including commercial strategy development, initiative management, stakeholder engagement, governance, reporting, change management, Sales & Marketing budget governance and cross-functional project execution.

As Senior Manager, Commercial Strategy & Transformation, you will be responsible for the following duties:Execution partner to the Transformation Lead

• Translate the Transformation Lead’s direction, ideas and priorities into structured workstreams, project plans, deliverables and follow-up actions.
• Take ambiguous concepts and independently clarify objectives, required outputs, stakeholders, timelines and next steps.
• Prepare draft recommendations, decision papers, project materials, executive summaries and implementation plans for Transformation Lead review.
• Progress delegated work to completion or near-completion before escalation, with clear options and recommendations where decisions are required.

Commercial strategy and transformation support

• Support definition and delivery of group-wide commercial strategy priorities, roadmaps and transformation initiatives.
• Convert strategic priorities into clear workstream plans, task lists, milestones, deliverables, success measures and governance requirements.
• Support projects across sales effectiveness, channel strategy, commercial governance, Sales & Marketing budget governance, property guidance, operating model improvement and reporting.
• Develop business cases, analysis, recommendations and implementation materials to support prioritisation and decision-making.

Project management and delivery discipline

• Manage assigned project plans, milestone trackers, action logs, risk registers, dependency maps, decision records and benefits tracking.
• Coordinate inputs from initiative owners, Commercial Strategy team members, stakeholders and external partners to keep work moving.
• Ensure delegated deliverables are completed on time, accurately and to a high degree of quality
• Identify barriers to progress and propose practical solutions or escalation points to the Transformation Lead.

Team coordination and workflow management

• Coordinate the broader Commercial Strategy and Transformation team’s day-to-day workflow, priorities, meeting cadence and deliverable tracker.
• Translate Transformation Lead priorities into team assignments, timelines, expected outputs and follow-up actions.
• Maintain visibility of project status, upcoming deadlines, risks and dependencies across the commercial strategy workplan.
• Provide day-to-day guidance and coordination to analysts, coordinators, project contributors or external support resources where relevan

Governance, reporting and stakeholder engagement

• Support preparation of materials for the CCO, Commercial Leadership Team, ExCo, Board, Steering Committee and other governance forums.
• Prepare concise updates on progress, risks, decisions required, benefits and next steps for senior stakeholders.
• Act as a liaison between the Transformation Lead, initiative owners, workstream teams and cross-functional stakeholders to ensure alignment and follow-through.
• Maintain high-quality documentation, repositories, governance calendars, action logs and decision records.

Analysis, problem solving and high-quality outputs

• Conduct commercial, financial, operational and stakeholder analysis to support strategy definition and project decisions.
• Synthesize complex inputs into clear insights, implications, recommendations and action plans for leadership audiences.
• Create high-quality PowerPoint, Word and Excel deliverables that support decision-making, governance and implementation.
• Apply strong quality control to materials before review or circulation.

Change management and adoption support

• Support change plans for commercial transformation initiatives, including stakeholder mapping, communication plans, adoption measures and implementation support.
• Identify where new ways of working may create friction and propose practical mitigation actions.
• Help embed transformation deliverables into operating rhythms, governance processes, reporting standards, playbooks or SOPs where required

Financial measures

• Contribution to Group EBITDA and Group Management EBITDA through support for prioritised commercial transformation initiatives.
• Revenue uplift, cost efficiency, productivity improvement, budget discipline or ROI outcomes linked to assigned workstreams and business cases.
• Delivery of assigned transformation benefits against agreed objectives, assumptions, milestones and performance measures.
• Improved visibility of initiative impact, risks, dependencies and investment value across assigned workstreams.

Non-financial measures

• Quality, timeliness and completeness of delegated workstreams, project deliverables, governance materials and executive-ready outputs.

• Successful translation of Transformation Lead direction into actionable plans, aligned workstreams and completed deliverables.

• Improved execution discipline, accountability, prioritisation and operating rhythm across assigned workstreams and team activities.

• Stakeholder satisfaction with strategic support, project management, analysis, communication, follow-through and output quality.

• Adoption of new commercial processes, governance standards, tools, reporting mechanisms and ways of working.

As Senior Manager, Commercial Planning, we expect from you:

• Bachelor’s degree in Business, Strategy, Finance, Economics, Hospitality Management, Commercial Management or a related field; MBA or relevant postgraduate qualification desirable.
• Typically 7-10 years of experience in strategy, consulting, transformation, commercial planning, business performance, project management or commercial operations.
• Experience supporting senior leaders in ambiguous, fast-moving environments where strategic concepts must be translated into practical deliverables.
• Experience managing cross-functional projects, governance materials, stakeholder inputs, analysts / coordinators or external consultant support.
• Hospitality, travel, luxury, consumer, multi-market B2C / B2B or global commercial environment experience preferred. Skills and capabilities
• Strong initiative, ownership mindset and ability to operate in ambiguity with limited direction.
• Strong structured problem-solving skills and ability to turn early-stage concepts into clear workplans, outputs and completed deliverables.
• Strong project management discipline, including planning, milestone tracking, risk management, governance, escalation and benefits tracking.
• Excellent written and verbal communication skills, with the ability to prepare concise, senior-level recommendations and materials.
• Advanced PowerPoint, Excel and Word skills; experience with dashboards, performance reporting, project management tools or BI platforms desirable.
• High attention to detail, sound judgement, resilience, discretion and commitment to output quality.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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