Senior Manager - Customer Due Diligence

In line with the UAE Government’s strategy in empowering and developing nationals, Emirates NBD is committed to welcoming the young generation into an innovative, modern and supportive work environment to contribute to the nation's success.

We are looking to find the best UAEN talent to join our ENBD family.

Organization Unit Purpose

WB CDD team performs due diligence check on WB clients both corporates and FIG customers, during onboarding as well during ongoing reviews. The team work closely with Business Compliance, Business Segments, Tanfeeth ARC and RMC.

CDD review should ensure adherence to Compliance policy and all other internal & external guidelines. The responsibility extends to ensure customer data is updated in Finacle and required documentation is stored in bank’s records.

Job Purpose

The WB CDD Manager is required to a) review the WBG population identified for period review and b) ensure that under specific conditions/parameters the portfolio is reviewed as necessitated as trigger review. This would cover CB and FIG portfolio.

The role of the reviewer will ensure the following:

• Adherence to Compliance as well as other internal policies and guidelines.
• Appropriateness of documentation submitted for risk assessment purposes and transaction monitoring for existing clients.
• Engage with RMs/Customers to explain and support them as needed.
• Ensure completion of NTB, periodic and trigger reviews within the given timelines.
• Manage compliance requirements and different projects in the team.
• Manage the productivity of the team and work on complete engagement as well as process improvement
• Support the manager in providing daily reports, other management reporting and different initiatives taken for improvement and enhancement.

Job Content

CDD Review and Completion –Customer Onboarding, Periodic Review and Trigger reviews.

• Ensure all submissions adhere to the policy requirements which includes documentation as well as transaction reviews.
• Where exceptions are identified they are approved as per delegated authorities
• Incomplete and overdue cases are escalated in time.
• Guidance and decision making on reviews including trade finance, FI and NBFI related reviews
• Where needed, engage with customers and explain/coordinate the requirements.
• Support checkers by reviewing cases and monitoring TAT of Reviewed cases.
• Support any quality assurance reviews that need to be carried out.
• Close engagement with Group compliance as BAU as well as policy/guidelines related.
• Liaise with Tanfeeth ARC and RMC when required.

Engagement with Business and Compliance teams

• Continue to engage with RMs/Business to ensure timely submission of documents.
• Be the single point of contact for issues/escalations
• Support the business by explaining the requirement and understanding challenges if any and work towards problem resolution.
• Close interaction with compliance for closure of cases.
• Management of compliance requests and projects

Engagement with OPC ARC and RMC

• Continuous engagement with OPC ARC to ensure that reviewed cases are processed in Finacle with the given TAT.
• Highlight system improvements and provide inputs as and when needed.
• Engage with RMC to ensure all documents are stored in Doc safe.
• All reconciliations are in place.
• Be the single point of contact for issues/escalations

Process Ownership and development

• Work with Group Compliance to ensure policy updates are done in a timely manner and in line with Business practicalities.
• Where needed look for system solutions and enhance existing standards to ensure that the data quality of portfolio as well as risk is well managed.
• Support and engage in all CDD related initiatives.

Team and Management support.

• Overlook the control functions within the team.
• Timely submission of management reports.
• Drive team engagement and improvement.

Project Management

• End to end management of projects assigned by engaging relevant stakeholders, providing required inputs for BRD, timely execution of UAT and successful implementation.

Education

• The incumbent will have a degree education as minimum.

Experiences

• The incumbent will have at a min of 8-10 years of banking experience with at least 4 years of experience in carrying out CDD reviews.
• UAE experience preferred with an understanding of local corporates/structures etc.

Knowledge & Skills

• Compliance background with working knowledge of CDD/KYC and other regulatory requirements.
• Analytical and attention to detail
• Problem identification and solving skills
• Good written and oral communication skills
• Ability to communicate at both detailed and concise levels with all levels of management.
• Good time management skills and adherence to deadlines is essential
• Good team management skills
• Demonstrated project management and leadership skills
• Negotiation and influencing skills
• MIS skills
• Arabic language is preferred

Behavioral Competencies

• Can Do Attitude
• Team Work spirit
• Ownership of Tasks assigns
• Self-starter and Independent.
• Motivated
• Assertive and confident
• Committed to creating a continuous improvement culture within a team and organization
• Interpersonal abilities to present a business friendly image to all internal and external stakeholders
• Good team work skills to establish and maintain effective business

There’s never been a better time to join Emirates NBD.

We’re one of the region’s most recognizable brands. We’re banking innovation leaders. We’re growing across both the UAE and our global offices. We offer a huge range of professional development opportunities to accelerate your career. It also goes without saying that we provide extremely competitive rewards, benefits and perks too, like our flexible work policy so you can work from home whenever it suits.

At ENBD, we encourage interested candidates to review the key responsibilities and qualifications for each role and apply for positions that match their skills and capabilities.

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