Senior Manager, Customer Success (Mexico city)
- Compensation
- Not disclosed
- Location
- Mexico City, Mexico
- Work setup
- Onsite
- Seniority
- Senior
- Employment
- Not specified
- Experience
- 7+ years
- Category
- Customer success
- Posted
Skills
Must have
- 7+ years of experience in quota-carrying customer management roles in a high-tech / SaaS environment, with a clear track record of accomplishment, promotion, and demonstrable quota achievement — inclu
- Bachelor's degree in a related field.
- Demonstrated ability to manage complex enterprise relationships and multi-stakeholder sales cycles at the executive level.
- Proven track record managing and closing six- to seven-figure USD expansion deals.
- Solid understanding of Customer Success, SaaS, and Information Security (mobile application security highly regarded).
- Experience mentoring, coaching, or providing informal leadership to other CSMs or account teams.
- Strong analytical skills, with the ability to translate data into actionable insights.
- Executive presence, with strong follow-up, communication, and presentation skills.
- Full professional fluency in Spanish and English.
- Self-learner with a tenacious curiosity, ability to multitask and work quickly.
- Successful experience in both start-up and large-company environments.
Full description
About Us
Appdome’s mission is to protect every mobile app in the world and the people who use mobile apps in their lives and at work.
Appdome provides mobile brands with the only patented, centralized, data-driven Mobile Cyber Defense Automation platform, delivering rapid no-code, no-SDK mobile app security, anti-fraud, anti-malware, anti-cheat, anti-bot implementations, configuration as code ease, Threat-Events™ threat-aware UI/UX control, ThreatScope™ Mobile XDR, and Certified Secure™ DevSecOps Certification in one integrated system.
Leading financial, healthcare, m-commerce, consumer, and B2B brands use Appdome to upgrade mobile DevSecOps and protect Android & iOS apps, mobile customers, and mobile businesses globally. Today, Appdome’s customers use their platform to secure over 50,000+ mobile apps with protection of over 1B mobile end users projected.
We are a high-growth SaaS software company operating in a large and rapidly evolving security market. Having achieved meaningful scale and profitability, we are entering the next phase of growth and investing in building a best-in-class finance organization. We are seeking a VP Finance to partner closely with the CFO and executive team to drive financial strategy, operational excellence, and scalable growth.
We are seeking a seasoned, results-oriented Senior Customer Success Manager to own our most strategic enterprise relationships in Mexico. In this role, you will drive retention and growth across a high-ARR portfolio by building trusted, executive-level relationships, aligning Appdome's mobile cyber defense capabilities to each customer's security and business objectives, and leading complex renewals and expansions to successful outcomes.
Beyond managing your own book of business, you will help raise the bar for the wider Customer Success organization — mentoring peers, shaping best practices, and serving as a subject matter expert across Appdome's full platform. The ideal candidate is a strategic, proactive communicator with strong interpersonal skills and a solid technical foundation, who thrives managing sophisticated, multi-stakeholder enterprise accounts and sales cycles in a fast-moving environment.
Responsibilities
- Own and grow a portfolio of Appdome's largest and most strategic enterprise accounts in Mexico, consistently expanding portfolio ARR through renewals, upsell, and cross-sell.
- Build and sustain trusted relationships across all levels of the customer organization — from technical team members to C-suite and VP-level executives — understanding their business objectives, decision-making processes, and budgeting cycles, and staying connected as organizational changes occur.
- Lead strategic account planning, executive business reviews (EBRs/QBRs), and success plans that tie Appdome's roadmap to measurable customer outcomes.