Senior Manager, Digital Product Management – Digital Wallets, Product Enablement
- Compensation
- Not disclosed
- Location
- New York, NY, United States
- Work setup
- Hybrid
- Seniority
- Senior
- Employment
- Not specified
- Experience
- 3+ years
- Category
- Not specified
- Posted
Must have
- 3+ years of digital product management experience, with a track record of building and launching high-impact digital products or experiences
- Demonstrated end-to-end product ownership and judgment, with the ability to independently structure ambiguous problems, develop a point of view, prioritize competing needs, and drive work through reso
- Strong technical aptitude with the ability to understand APIs, platform architectures, service dependencies, and system integration patterns, and translate technical concepts into product decisions
- Intellectually curious and systems thinking mindset, with the ability to connect dots across partners, markets, products, and platforms and identify opportunities to simplify and scale
- Detail-oriented and analytical; adept at framing key questions, interpreting data and qualitative inputs, assessing impacts, and making informed product decisions
- Exceptional communication and relationship-building skills with the ability to simplify complex topics, develop clear recommendations, influence and align stakeholders to drive execution
- Customer and partner centric mindset with a passion for building exceptional products and services and ability to understand diverse user needs and translating them into product requirements and solut
- Comfortable with iteration and feedback; embraces a test-and-learn approach and continuously adapts based on user insights, data, and team inputs
- Experience in digital payments, wallets, fintech, consumer technology, platform products, or related digital ecosystems preferred
- Bachelor’s degree required
Full description
The Global Merchant & Network Services (GMNS) Product organization is seeking a Senior Manager, Digital Product Management to join our Digital Wallets team and help shape the future of digital payments at American Express.
Within GMNS Product, the Network Product team develops and manages payment products and services for American Express Global Network issuers, acquirers and merchants. Our remit spans existing Network capabilities, development of new products and services, and the end-to-end partner lifecycle. Our solutions support both proprietary and third-party partners globally, enabling secure and seamless transactions across the American Express Network.
This Senior Manager will lead cross wallet product strategy and operational scalability across the Digital Wallets portfolio. The role will work horizontally across wallet products to drive product readiness for platform changes and migrations, support partner and market enablement, drive adoption of new features, and translate partner requirements and production learnings into product enhancements and reusable capabilities. They will partner closely with Technology, Digital Labs, Partner Enablement, and external strategic partners to continuously simplify and scale how Digital Wallet capabilities are delivered globally.
What You'll Do
- Serve as a cross-wallet product leader and SME, developing deep expertise in Digital Wallet architecture, APIs, integration models, and requirements to provide product guidance across partner, market, platform, and production needs
- Own and deliver cross-wallet product enhancements that emerge from partner, market, onboarding, platform, and production needs, translating requirements into scalable solutions and driving capabilities from prioritization and discovery through delivery and launch
- Provide product leadership for partner and market enablement, partnering with Partner Enablement teams to assess new requirements, support product governance and approvals, and resolve complex product questions
- Lead product readiness for platform changes and migrations, assessing impacts to products and issuers, defining requirements, managing dependencies, coordinating issuer migration planning, readiness, and communications, and partnering with Technology and Partner Enablement teams to execute successful migrations
- Lead the product response to material production issues and escalations, driving alignment on solutions, communicating impacts and status, securing leadership decisions where needed, and translating recurring issues into longer-term product improvements
- Drive adoption of new Digital Wallet features and capabilities, partnering with wallet Product leads, Partner Enablement, and other stakeholders to identify adoption barriers and opportunities to improve how capabilities are brought to market
- Continuously improve the Digital Wallet onboarding and operating model, using partner, market, and production learnings to simplify and standardize requirements, processes, tools, and capabilities to reduce friction and increase scalability globally