Senior Manager, Digital + Tech Transformation Finance Operations, APEC (Contractual)
- Compensation
- Not disclosed
- Location
- Singapore, Singapore
- Work setup
- Not specified
- Seniority
- Senior
- Employment
- Not specified
- Experience
- 8+ years
- Category
- Not specified
- Posted
Skills
Must have
- 8+ years of progressive experience in finance operations and digital operations.
- Deep knowledge of existing dependencies between Opera S&C, CI/TY SFAWeb/One Source and other finance operations processes and systems..
- Demonstrated experience designing and delivering training or workshops to adult learners.
- Strong analytical, organizational, and communication skills.
- Ability to travel as needed for workshop delivery.
Nice to have
- Experience with large-scale system deployments or property conversions.
- Experience in adult learning, instructional design, or facilitation.
- Change management or project management credentials.
- Collaborative, adaptable, and solutions-oriented mindset.
Full description
JOB SUMMARY
The Sr. Mgr., Digital + Tech Transformation Finance Operations plays a critical role in Marriott’s Digital and Technology Transformation, reporting to the VP Finance Operations, APEC excluding China with a dotted line to the Senior Director, Digital + Tech Transformation PMO & Deployment, APEC + HMT.
This role will provide a bridge between current and future hotel finance operations, guiding deploying hotels on the new systems and business processes that support the customer journey to ensure a smooth transition and cutover. They will provide training and discipline support to transitioning hotels, ensuring that property teams are fully prepared to operate with the new systems and business processes from Day 1.
To accomplish this, the Sr. Mgr., Digital + Tech Transformation Finance Operations will be the subject matter expertise covering the end-to-finance finance systems and processes that Associates will use, including Peoplesoft, FIAT, Opera Cloud (and other PMS platforms), Symphony (and other POS platforms) and on property Finance processes. Furthermore, the role will understand the shift from MARSHA to Amadeus Central Reservation System (ACRS), Opera 5.6 to Opera Cloud and the impact this will have on all elements of Marriott Bonvoy loyalty programs, as well as third-party platforms and tools used by the on-property Finance teams.
KEY RESPONSIBILITIES End-to-End Business Processes & Product Mapping & Validation:
- Be the Subject Matter Expertise (SME) and the connector to document, review and confirm APEC operational change impact of business processes related to Finance Operations discipline:
- End-to-end finance operations procedures, impacts based on operational business processes resulted from PMS, Sales and Catering, Central Reservations System changes, IPG/Payment systems, and Finance systems.
- System setup impact based on regional or market nuances and needs (e.g taxation configuration, commission setup etc.)
- Reconciliation processes based on regional or market nuances
- Lead validation of deployment resources, Land-It tasks, and other resources related to Finance Operations discipline.
Training & Development
- Digital Learning Path: Partner with Learning and Development (L&D) to ensure property associates receive the training assignments, resources, and system access required for their roles.
- Workshop Facilitation & Training: Lead interactive operations workshops and webinars (virtual and/or in-person) for property teams to facilitate training, share best practices, and address common challenges
- Training Materials & Resources Creation: