Senior Manager Dynamics 365
- Compensation
- Not disclosed
- Location
- Karachi, Pakistan, Pakistan
- Work setup
- Onsite
- Seniority
- Senior
- Employment
- Contract
- Experience
- 5+ years
- Category
- Solutions engineering
- Posted
Skills
Nice to have
- Microsoft certifications: MB-910 (Dynamics 365 Fundamentals CRM), MB-920 (Dynamics 365 Fundamentals ERP), MB-210 (Dynamics 365 Sales), MB-800 (Business Central Functional Consultant), PL-400 (Power Pl
- Experience in a managed services, professional services, or Microsoft partner organization, familiarity with Mobiz's deal-to-delivery lifecycle strongly valued.
- Working knowledge of Dynamics 365 Customer Service, Field Service, or Project Operations modules.
- Familiarity with Microsoft Copilot Studio, Azure OpenAI integration with Dynamics, or Dynamics 365 Copilot features (Sales Copilot, Copilot for Finance).
- Exposure to Microsoft Cloud for Sovereignty, NCA ECC compliance controls, or KSA data residency requirements for Dynamics environments.
- Scripting proficiency: Power Fx, JavaScript (form scripts), C# (plugin development), or Python for data migration and integration automation.
- Experience managing a Dynamics 365 CoE (Center of Excellence) or Power Platform CoE toolkit deployment.
Full description
About Mobiz
Mobiz is a global technology services leader, Microsoft-aligned managed services and cloud solutions provider, empowering mid-market and enterprise organizations across North America and the Middle East. We deliver end-to-end IT operations, Modern Work and Security, Data and AI, cybersecurity, infrastructure, and digital transformation services—driving resilience, innovation, and measurable business impact at scale.
With a Solutions Partner designation and active pursuit of Azure Expert MSP status, Mobiz combines the agility of a boutique consultancy with the delivery rigor of a tier-1 integrator. Our NOC and SOC teams operate as the always-on backbone of client environments, monitoring thousands of endpoints, network nodes, and cloud workloads around the clock.
What Can You Expect?
Every day at Mobiz we work with a deep sense of purpose. We continuously innovate. Our mission is to empower our clients to do more through transformation. You’ll work in a collaborative environment alongside highly talented people that improve client operations and exceed expectations. We strive to simplify technology challenges, and no less.
Who Are We Looking For?
The Senior Manager Dynamics 365 is the platform owner and delivery lead for Mobiz's Microsoft Dynamics ecosystem spanning Dynamics 365 CRM (Sales, Customer Service, Field Service) and Dynamics 365 Business Central (ERP). This role is accountable for platform health, configuration governance, integrations, user adoption, and the operational workflows that drive Mobiz's revenue, service delivery, and financial operations.
The Senior Manager operates at the intersection of business process and technical architecture capable of configuring a CRM pipeline stage, governing a Business Central AP automation workflow, and presenting a quarterly platform roadmap to Mobiz leadership. The ideal candidate combines deep Dynamics functional expertise, hands-on Power Platform experience, and a track record of driving measurable business outcomes through well-governed Microsoft business applications.
Key Responsibilities
- CRM Operations & Sales Enablement
- Own Dynamics 365 Sales as the platform of record for Mobiz's revenue pipeline — configure entities, opportunity stages, product catalog, quote workflows, and MEDDICC scoring fields aligned to the Mobiz CRO methodology.
- Govern pipeline data quality; enforce completeness rules on opportunity records (close date, stage, weighted value, MEDDICC fields) and publish weekly CRM health dashboards to the CRO.
- Configure and maintain Customer Service and Field Service modules to support Mobiz's MSP delivery workflows — case routing, SLA timers, entitlement management, and resource scheduling.