Senior Manager, Enterprise Engineering & Process Excellence
A people-leadership role at Riot Games: you'd lead the Enterprise Software Engineering and Business Process Excellence teams, building internal enterprise apps, APIs, and automations while driving AI-enabled, telemetry-backed process improvement. Core stack includes Go, TypeScript, Next.js, AWS/GCP/Databricks, iPaaS platforms, and process-mining tools.
- Compensation
- Not disclosed
- Location
- Los Angeles, USA
- Work setup
- Not specified
- Seniority
- Senior
- Employment
- Not specified
- Experience
- 8+ years
- Category
- Not specified
- Posted
Skills
Must have
- Bachelor's degree in Computer Science, Software Engineering, Information Systems, Business Administration, or related field, or equivalent practical experience
- 12+ years progressive experience across software engineering, enterprise platforms, process excellence, or technology-enabled transformation
- 8+ years managing software engineers, business systems analysts, or multidisciplinary technical teams
- Experience owning technical quality, architecture, and operational health of a portfolio of enterprise applications, APIs, and platforms
- Strong understanding of modern software engineering practices: code review, automated testing, CI/CD, observability, security, reliability, production operations
- Experience with cloud/data platforms such as AWS, GCP, or Databricks
- Experience with programming languages such as Go or TypeScript
- Experience with modern application frameworks such as Next.js
- Proven experience in business process assessment, redesign, modeling, governance, and continuous improvement
- Experience using process data, telemetry, process mining, or operational analytics to identify and measure improvements
- Experience managing complex, cross-functional projects or portfolios with business, engineering, data, and operational stakeholders
- Strong written and verbal communication skills for business, technical, and executive audiences
Nice to have
- Experience applying AI or agentic AI tools to enterprise process problems (process discovery, requirements generation, intelligent automation)
- Experience with Lean or Six Sigma and process mining/modeling tools such as Celonis, ARIS, Signavio, or UiPath
- Experience with enterprise integration/automation iPaaS platforms such as Workato, MuleSoft, or Boomi
- PMP, PgMP, or equivalent project management certification, or equivalent delivery-function experience
- Familiarity with major enterprise SaaS platforms and their integration ecosystems
- Experience building or scaling a Center of Excellence or Community of Practice around integration, automation, or process standards
Full description
Riot’s Enterprise Technology organization ensures Rioters have what they need to unlock their full potential, from secure and compliant systems to efficient business platforms that keep the company running smoothly. Enterprise Systems improves how Enterprise operates so Rioters can focus on building magic for players instead of navigating broken processes and fragmented systems.
As Senior Manager, Enterprise Engineering & Process Excellence, you will lead two horizontal capabilities that the rest of Enterprise Systems depends on: Enterprise Software Engineering, which designs, builds, and operates new technical capabilities for Enterprise, and Business Process Excellence, which assesses, redesigns, instruments, and continuously improves enterprise processes. The portfolio includes custom applications, the company directory and organizational data APIs, and integrations with business systems.
You will manage a multidisciplinary team of software engineers and business systems analysts. This is not a traditional enterprise systems role. We are building a function that reimagines enterprise engineering and process excellence for an AI-enabled organization. We use process mining and telemetry to continuously improve how work gets done, integration and automation with AI to reduce manual effort, and purpose-built applications to create capabilities that differentiate Riot. You will connect what the business needs, how processes should work, and how technology can deliver improvements.
You will partner closely with leaders across People Tech, Finance Tech, and Enterprise Data & AI, as well as business stakeholders in Enterprise functions.
The role reports to the Director, Enterprise Systems.
Responsibilities:
Software Engineering
- Set the strategy and technical direction for enterprise software engineering, integration, and automation.
- Lead the design, development, and operation of reliable applications, APIs, integrations, and automations that support critical enterprise capabilities.
- Establish strong engineering practices across architecture, testing, CI/CD, observability, security, reliability, and production support.
- Develop the Integration & Automation Center of Excellence through reusable patterns, shared platforms, governance, and enablement across Enterprise Systems.
Business Process Excellence
- Build and lead a modern process excellence practice that uses process mining, telemetry, and AI-enabled tools to identify, prioritize, and measure improvement opportunities.
- Lead the redesign of complex, cross-functional enterprise processes, translating business needs into clear requirements and scalable solutions.