Senior Manager, Global Product Returns and Remarketing

Senior Manager, Global Product Returns and Remarketing

Description -

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The Senior Manager, Worldwide Product Returns and Remarketing will lead the global strategy and execution for product returns, disposition, remarketing, and value recovery across returned, excess, and end-of-life products. This role is accountable for improving reverse supply chain performance, accelerating inventory movement, maximizing financial recovery, strengthening partner execution, and delivering scalable, compliant, and customer-centered operating models. The role may be based in Houston, Texas, United States or Guadalajara, Mexico and will partner across operations, finance, category, refurbishment, sales, and regional teams to deliver measurable business outcomes.

Responsibilities

• Lead worldwide product returns and remarketing strategy across forecasting, operations, disposition, resale, refurbishment, recycling, and recovery pathways.

• Own business performance for returned, excess, and end-of-life products, including inventory velocity, aging exposure, recovery value, cost, service levels, and customer experience.

• Develop and govern global operating processes, KPIs, and performance routines that improve predictability, compliance, partner execution, and end-to-end accountability.

• Build and manage cross-functional execution plans with reverse logistics, refurbishment, finance, category, sales, planning, regional operations, and external business partners.

• Use market, financial, operational, and inventory insights to identify recovery opportunities, manage risks, forecast outcomes, and recommend actions to senior leadership.

• Drive process standardization, AI and automation, digital enablement, and continuous improvement initiatives that reduce waste, improve cycle time, and scale global execution.

Qualifications

• Global people leadership experience with the ability to lead, develop, and inspire distributed teams across regions, cultures, and functions.

• Strong knowledge of reverse logistics, product returns, remarketing, refurbishment, product disposition, channel sales, and inventory optimization.

• Financial and commercial acumen with experience improving recovery value, managing cost, analyzing inventory exposure, and influencing business trade-offs.

• Executive communication skills with the ability to translate complex data into concise insights, decisions, risks, and recommendations for senior stakeholders.

• Proven ability to influence cross-functional stakeholders, manage external partners, resolve operational escalations, and align teams around measurable outcomes.