Senior Manager, HCB Training Design & Enablement
Leads learning design and enablement for Madison Reed's Hair Color Bar locations: personally designing onboarding, certification, and train-the-trainer programs for field staff and future franchise operators, while managing the LMS and field communications. A hands-on instructional design role using digital authoring and AI-enabled learning tools.
- Compensation
- $120K–$125K / yr
- Location
- HQ
- Work setup
- Not specified
- Seniority
- Senior
- Employment
- Full time
- Experience
- 7+ years
- Category
- Design
- Posted
Skills
Must have
- 7+ years of experience in instructional design, Learning & Development, field learning, or capability development
- Deep hands-on instructional-design experience with demonstrated examples of personally designed learning solutions
- Experience designing onboarding, assessments, certification, and/or train-the-trainer programs
- Strong LMS and learning-technology experience
- Strong business acumen and ability to connect learning solutions to operational performance
- Experience with digital authoring and AI-enabled learning-development tools
- Strong project management, communication, and cross-functional partnership skills
- Must live within a one-hour drive from an existing Madison Reed Hair Color Bar
Nice to have
- Experience supporting frontline teams in multi-unit retail, hospitality, beauty, service, or another distributed field organization
- Franchise training or enablement experience
- Bachelor's degree or equivalent relevant experience
Full description
The Senior Manager, HCB Training Design & Enablement is responsible for designing scalable learning and performance solutions that enable team members, leaders, and future franchise operators to successfully operate a Madison Reed Hair Color Bar (HCB).
This role serves as the HCB organization’s lead instructional designer and learning architect, translating business priorities, operating standards, technical expertise, and guest experience expectations into practical, engaging learning experiences.
This is a highly building and hands-on role, not an oversight role. The Senior Manager sets the design standard for HCB learning and holds it by working in the material: making the architecture decisions, then personally producing the highest-stakes onboarding programs, instructor-led and digital learning, assessments, certifications, facilitator resources, job aids, and performance-support tools rather than briefing them out. This role also owns the HCB learning technology experience and management of the LMS for the HCB population.
Reporting to VP, HCB Operations Services & Training, the Senior Manager helps shape field communication and enablement approaches for key HCB initiatives, leads the HCB Communications & Operations team and partners closely with the Director, HCB Field Training, HCB Operations, Field Operations, Franchise, Marketing, People & Culture, Technology, and subject-matter experts.
The base salary range for this position is between 120,000 and 125,000, is full time and exempt, and is expected to travel less than 25% of the time, including but not limited to Hair Color Bars, company events, and meetings.
At Madison Reed, we aim to pay competitively. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
ResponsibilitiesLearning Strategy, Design & Development
- Own the HCB learning architecture and develop role-based learning journeys for key HCB positions.
- Lead the redesign and standardization of HCB onboarding, including District Manager, General Manager and frontline role onboarding.
- Personally design and develop high-priority in-person, virtual, and digital learning solutions from concept through implementation.
- Translate subject-matter expertise into clear learning objectives, practice, assessments, facilitator resources, and performance-support tools.
- Diagnose business and performance gaps to determine when training, communication, process changes, or other solutions are needed.
- Design scalable onboarding, training, certification, and train-the-trainer solutions for future franchise owners and operators, partnering with Franchise, Legal, Marketing, Operations, and other stakeholders to ensure learning supports Madison Reed HCB standards and the evolving franchise model.