Ather Energy Limited
Senior Manager IT Application
- Compensation
- Not disclosed
- Location
- Bengaluru, Karnataka, India
- Work setup
- Not specified
- Seniority
- Senior
- Employment
- Contract
- Experience
- Not specified
- Category
- Not specified
- Posted
Skills
Must have
- Administration, customization, and user/authorization management for Salesforce (Sales, Service, CPQ, Experience Cloud) and SAP (S/4HANA/ECC).
- Expertise in Software Asset Management (SAM), including usage analytics, license harvesting, and vendor contract compliance via tools like SAP LAW.
- Implementation of Identity & Access Management (IAM), Role-Based Access Control (RBAC), and Segregation of Duties (SoD) adhering to SOX and ITGC frameworks.
- Incident, problem, and service delivery management within ITIL v4 frameworks using enterprise service tools like Jira Service Management.
Nice to have
- Integration of identity and access management platforms including Azure AD / Entra ID, SAP GRC, ADFS, and JumpCloud.
- Development of automated cross-system data reconciliation engines between CRM and ERP environments.
- Application of Salesforce Security & Sharing Rules alongside SSO / SAML 2.0 implementation.
- Professional certifications such as Salesforce Certified Administrator / Service Cloud Consultant, SAP Certified Associate, ITIL v4, or CSAM.
Full description
Role: Sr. Manager IT ApplicationLocation: IBC Knowledge Park, BangaloreReporting to: IT Infrastructure General ManagerTeam name: IT Infrastructure TeamAbout the Team and the Role
The IT Infrastructure Team at Ather is responsible for leading enterprise application ecosystems, optimizing license portfolios, and driving operational excellence across business platforms.
This role is for a Senior IT Application Manager who will oversee enterprise CRM (Salesforce) and ERP (SAP) environments, lead high-performing cross-functional teams, and implement robust access control and automated reconciliation frameworks. By balancing product support agility with strict compliance, cost optimization, and strategic vendor management, you will ensure enterprise business systems operate reliably and efficiently to support global business units.
Responsibilities
- Oversee end-to-end administration, customization, release management, and continuous operational support for enterprise Salesforce and SAP ecosystems to maintain 99.9% application uptime.
- Direct multi-tiered global support teams (Tier 1–Tier 3) across onshore/offshore centers, ensuring >95% SLA compliance and effective vendor/SI oversight.
- Execute an enterprise SaaS & ERP License Management Program, utilizing usage analytics to harvest underutilized licenses and lower annual costs by 15–25%.
- Maintain software contract compliance baselines and perform license audits across Salesforce and SAP to prevent true-up penalties.
- Enforce Role-Based Access Control (RBAC), Segregation of Duties (SoD), and User Access Reviews (UAR) across SAP and Salesforce in compliance with ITGC and SOX standards.
- Build automated cross-system data reconciliation engines between Salesforce (CRM) and SAP (ERP) to reduce transactional and integration discrepancies by over 90%.
- Manage system administrators, functional analysts, and support engineers, executing resource planning, skill-gap analyses, and performance reviews to drive team development.
- Serve as primary liaison between IT and executive stakeholders (Finance, Sales, Operations) to align application roadmaps, tracking integration, change control, and audit readiness.
Experience and Qualifications
- Bachelor of Science in Computer Science / Information Technology (or related field).
- Extensive experience leading enterprise application ecosystems, managing enterprise CRM (Salesforce) and ERP (SAP) environments, and directing cross-functional teams.
Must-Have Competencies
- Administration, customization, and user/authorization management for Salesforce (Sales, Service, CPQ, Experience Cloud) and SAP (S/4HANA/ECC).