Senior Manager of Operations

Local Eclectic is a fast-growing fine jewelry company with a thriving ecommerce business and a new flagship retail store and café in Streeterville. We're looking for a Senior Manager of Operations to be the connective tissue between our fulfillment center and our flagship store — someone who thrives on getting a high volume of detailed work done correctly, every single day, without needing to be told twice.

Position Summary

The Senior Manager of Operations owns the day-to-day operational engine of the business: fulfillment, receiving, returns, and inventory accuracy — and serves as the primary liaison between our in-house fulfillment team and our flagship store team, keeping inventory flowing accurately between the two. This is a hands-on, in-office leadership role overseeing a part-time and full time team.

Key Responsibilities

• Oversee daily order fulfillment workflow — picking, packing, shipping accuracy and speed — ensuring orders go out complete, correct, and on time.
• Serve as the single point of coordination between the fulfillment operation and the flagship store team, resolving inventory discrepancies, coordinating transfers, and making sure both sides always know what the other has and needs.
• Own inventory accuracy across fulfillment and store locations
• Oversee regular monthly stock takes/cycle counts, investigate and resolve discrepancies, and maintain clean, trustworthy inventory data.
• Oversee receiving of new inventory and vendor shipments — verifying counts and condition against POs, logging discrepancies, and getting product into the system and available for sale quickly.
• Manage the returns process end-to-end (ecommerce and in-store), ensuring fast turnaround, accurate restocking, consistent handling and returns reconciliation.
• Directly manage a part-time operations team: working with the team to build schedules, set daily priorities, train on process, and proactively keep the team motivated and moving at pace through the day.
• Own and continuously tighten SOPs for fulfillment, receiving, and inventory; flag bottlenecks before they become problems; keep the day-to-day running with minimal oversight.
• Own operational systems end-to-end — the system of record for inventory, fulfillment, and receiving — ensuring data stays accurate and processes run through it consistently.
• Oversee and negotiate shipping rates with carriers to control cost without sacrificing delivery speed.
• Create actionable KPIs for the operations function and hold both yourself and the team accountable to them.
• Build a reporting structure that gives leadership clear, ongoing visibility into the efficiency of Local Eclectic's operations.
• Proactively identify operational problems and work strategically to solve them
• Maintain a meticulously clean, organized fulfillment environment at all times.