Senior Manager, People Operations
- Compensation
- Not disclosed
- Location
- Austin, Texas
- Work setup
- Hybrid
- Seniority
- Senior
- Employment
- Contract
- Experience
- 2+ years
- Category
- Hr
- Posted
Skills
Must have
- Minimum of 6 years of progressive HR / People Operations experience, including 2+ years at a startup or high-growth company with 100+ employees
- Led at least one full HRIS or payroll system migration from kickoff through go-live
- Hands-on ownership of payroll, benefits and employment tax compliance
- Deep employee relations experience, including investigations and terminations
- Experience in B2B SaaS or another fast-growing, sales-led tech company
- Experience managing people, contractors and vendors, including global contractors
- A track record of building buy-in at the executive level and turning manual processes into scalable ones with limited tools
- A go-getter who advocates at the right time: when you hear "no" or "not yet," you come back with a clear Phase I, II, III plan that matures People Ops step by step
- Growth mindset: curious, coachable and quick to adapt
Nice to have
- Experience with Gusto and/or BambooHR
- HRBP experience with high-volume Sales or Customer Success teams
- Multi-state and international workforce experience
- SHRM-SCP, SPHR or similar certification
Full description
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About the role
We're hiring a Senior Manager, People Operations to own HR end to end: payroll, benefits, employment tax, compliance, employee relations and our HRIS. You'll be our senior-most HR leader, reporting to the Chief of Staff and partnering closely with our hands-on CEO. Much of our workforce is global contractors, so you'll support both U.S. employees and an international contractor population.
This is a hands-on role. Much of our People foundation was built quickly, and we've inherited processes that work but need attention. Your job is to keep day-to-day operations accurate and reliable while steadily improving how we work, so the function matures with the business.
Best fit: an experienced HR or People Ops manager who has done the hands-on work and is ready to own the whole function. There's room to grow toward “Director” level as the function and scope grows.
What you'll own
Payroll, benefits and tax
- Run multi-state payroll, audits and reconciliations, and resolve issues quickly
- Own benefits administration, annual renewal, open enrollment and broker relationships, with clear employee communication
- Keep employment tax filings and registrations accurate and on time, including Q4 filings and W-2s
- Manage compliance for our global contractor population
HRIS and systems
- Lead our in-flight migration to BambooHR: data cleanup, testing, parallel payroll runs, cutover and adoption
- Own PeopleOps systems, vendors and budget
- Keep employee data clean and audit-ready
Employee relations and compliance
- Handle HR cases: investigations, corrective action, performance issues, accommodations and terminations
- Coach managers through sensitive situations, and bring in outside counsel when needed
- Own the handbook, policies and compliance calendar (I-9, EEO-1, ACA, leave laws, postings)
Employee lifecycle
- Own onboarding through offboarding, including new-hire orientation
- Turn manual, inconsistent processes into documented, repeatable ones
- Partner with leaders on performance management, role clarity and org design
Leadership and partnership
- Lead and develop 2 PeopleOps Generalists (global contractors): Payroll & Benefits, and HR Operations
- Work daily with IT Support, Facilities and Recruiting on onboarding, offboarding, access and hiring
- Act as HR Business Partner to department leaders, especially Sales and Customer Success