Senior Manager, Service Excellence
- Compensation
- 90K–120K
- Location
- Not listed
- Work setup
- Remote
- Seniority
- Senior
- Employment
- Not specified
- Experience
- 3+ years
- Category
- Not specified
- Posted
Skills
Must have
- Bachelor's degree preferred.
- Minimum of 3-5+ years of leadership experience in Food Service, Hospitality, Facilities Management, Direct Store Delivery, Retail, Route Operations, Warehouse Operations, Service Operations, Equipment
- 3–5 years of experience leading operational improvement initiatives and business performance efforts.
- Demonstrated experience using operational and financial metrics to drive results.
- Strong understanding of productivity, labor management, customer service, safety, and operational performance metrics.
- Proven ability to influence leaders and drive execution across multiple locations and functions.
- Strong analytical, communication, and collaboration skills.
- Experience leading change and supporting business transformation initiatives.
- Proficiency with Microsoft Office; Salesforce experience preferred.
- Strong commitment to safety, service excellence, employee engagement, customer satisfaction, and continuous improvement.
- Ability to travel extensively within assigned regions.
- Valid driver's license required.
Full description
Job Description
At Refreshments, service excellence is the foundation of sustainable growth. We are seeking an experienced, field-oriented Senior Manager, Service Excellence to support operational performance across an assigned region by driving execution, improving consistency, and accelerating business results.
Reporting to the Director of OpX, this leader serves as a key operational partner to Market Center, District, and regional leadership teams. The Senior Manager, Service Excellence will help translate business priorities into disciplined execution by supporting operational standards, driving continuous improvement initiatives, and strengthening accountability across the region.
This role supports customer satisfaction, service execution, client retention, safety, employee engagement, operational efficiency, fleet readiness, productivity improvement, and margin enhancement. The successful candidate will bring strong business judgment, operational discipline, analytical capability, and the ability to influence leaders at multiple levels of the organization.
This is a highly visible, field-facing role requiring the ability to balance strategic priorities with practical execution. The Senior Manager, Service Excellence will identify performance opportunities, support operational improvements, reinforce best practices, and foster a culture focused on safety, accountability, service excellence, and continuous improvement.
This is a remote position with up to 80% travel.Location Requirement: Candidates must reside within the assigned region. Preferred locations include the following major metropolitan areas:
- Chicago
- Detroit
- Indianapolis
- Milwaukee
- Minneapolis
- St. Louis
Compensation Data
COMPENSATION: The salary range for this position is $90,000 to $120,000. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting.
BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation.