Senior Manager, ServiceNow Technical Product Management
- Compensation
- Not disclosed
- Location
- USA - Minnesota - Saint Paul
- Work setup
- Not specified
- Seniority
- Senior
- Employment
- Not specified
- Experience
- 12+ years
- Category
- Not specified
- Posted
Skills
Must have
- Bachelor’s degree in Computer Science, Engineering, Information Systems, Business, Product Management, or a related field, or equivalent relevant professional experience.
- 12 years of progressive experience in enterprise technology, platform management, technical product management, product ownership, or digital transformation.
- Significant experience working with ServiceNow as an enterprise workflow platform.
- Experience leading product managers, product owners, or senior technology professionals.
- Experience managing product strategy and roadmaps across multiple products, business functions, or enterprise value streams.
- Strong understanding of ServiceNow capabilities, workflow design, product lifecycle management, platform governance, and enterprise integrations.
- Experience establishing product-management practices, prioritization models, governance forums, and decision rights.
- Ability to evaluate business requirements, functional designs, platform fit, technical implications, business value, and long-term support impact.
- Experience leading prioritization and resolving competing needs across business and technology organizations.
- Experience partnering with Architecture, Engineering, UX, Data, Security, Enterprise AI, QA, Operations, and business process leaders.
- Strong understanding of Agile product delivery, including discovery, roadmap planning, backlog management, iterative delivery, testing, release readiness, adoption, and continuous improvement.
- Experience managing dependencies across ERP, CRM, HR, Finance, data, content, identity, integration, and other enterprise platforms.
- Ability to influence senior leaders and resolve cross-functional decisions without relying solely on reporting authority.
- Strong communication skills and the judgment to turn complex issues into clear decisions and recommendations.
- Experience developing talent and leading teams across a global or distributed organization.
- No immigration sponsorship available for this position.
Nice to have
- Experience leading Technical Product Managers within a shared enterprise-platform organization.
- Experience across multiple ServiceNow products and workflows, including ITSM, CSM, HRSD, Employee Center Pro, Source-to-Pay Operations, Accounts Payable Operations, ITOM, ITAM, Strategic Portfolio Man
- Experience supporting enterprise workflows across Finance, Procurement, Commercial Operations, Customer Service, HR, Legal, IT, or Associate Experience.
- Experience integrating ServiceNow with SAP, JDE, Workday, Microsoft 365, CRM platforms, enterprise data platforms, content platforms, or other systems of record.
- Experience with enterprise demand management, product governance, portfolio planning, and value realization.
- Experience leading workflow transformation, platform consolidation, or product operating-model changes.
Full description
Ecolab is seeking an experienced Senior Manager, ServiceNow Technical Product Management to lead the Technical Product Managers supporting products and business capabilities across our enterprise ServiceNow platform.
ServiceNow supports critical workflows across Finance, Procurement, Commercial Operations, Customer Service, HR, Associate Experience, IT, Legal, and other areas of the company. Each of these products requires strong ownership, but they also operate on a shared platform. This role will bring those product areas together under one clear functional direction.
You will lead the Technical Product Management team and serve as the functional authority for the ServiceNow platform. The individual Technical Product Managers will continue to own their respective products, roadmaps, backlogs, stakeholder relationships, adoption, and product health. Your responsibility will be to set the direction for the team, connect the product roadmaps, resolve priorities and functional decisions that cross products, and make sure we are building a coherent enterprise platform rather than a collection of separate solutions.
This is both a leadership and hands-on product role. You will work closely with business product leaders, process owners, Architecture, Engineering, UX, Enterprise AI, Data, Security, QA, Delivery, and Operations. You will need to understand the business problems being solved, how ServiceNow can best address them, and where a request introduces duplication, unnecessary complexity, or long-term platform risk.
This role owns the functional direction of ServiceNow and the quality of product decisions across the platform. Platform Architecture owns technical architecture and guardrails. Engineering and Delivery own technical execution, quality, capacity, and delivery performance.
Reporting to the ServiceNow Platform Owner, this role will have broad visibility across Ecolab and a meaningful opportunity to shape how ServiceNow is used as an enterprise workflow platform.
What’s in It for You
- Lead the Technical Product Managers responsible for ServiceNow products and value streams across Ecolab.
- Set the functional direction for an enterprise platform supporting several major business functions.
- Shape an integrated ServiceNow roadmap rather than managing one product or program.
- Partner directly with business and technology leaders on priorities, investments, and product decisions.
- Build a strong Technical Product Management practice with clear ownership and consistent standards.
- Influence how Ecolab uses workflow automation, enterprise search, knowledge, data, integrations, user experience, and AI.
- Develop a team with deep business knowledge, sound product judgment, and strong ServiceNow expertise.