Senior Manager - SRE

We're Hiring | Senior Manager TechnologyExperience: 10–12 YearsLocation – Chennai (Hybrid) Role: Senior Manager – SRE/ Devops

Neurealm is hiring for SRE Manager - Chennai Location

Looking for immediate to 30 days Joiners

The SRE Manager leads a Site Reliability Engineering team responsible for the availability, performance, resiliency, and operational excellence of production systems. This role blends people leadership with strong technical judgment to implement reliability practices (SLOs, error budgets, observability, incident management, capacity planning) that enable engineering teams to ship changes safely at scale.

This role exists in software and IT organizations because modern digital products depend on complex distributed systems where reliability must be engineered as a first-class feature, not an afterthought. The SRE Manager creates business value by reducing downtime, accelerating recovery, preventing repeat incidents, improving change safety, and aligning reliability investment to customer experience and revenue protection.

Core mission:

Build and lead an SRE function that measurably improves service reliability and operational performance through engineering, automation, and disciplined operational practiceswhile enabling product teams to deliver features rapidly and safely.

Strategic importance to the company:

Reliability is directly tied to customer trust, retention, brand reputation, and revenue. The SRE Manager ensures that reliability goals are explicit (SLOs), measurable (SLIs), operationally actionable (alerting, runbooks, incident response), and economically managed (error budgets, capacity and cost controls). This role is a key control point for production risk.

Primary business outcomes expected: Sustained achievement of service reliability targets (availability, latency, error rates) aligned to customer needs – Reduced incident frequency and severity; faster detection and recovery when incidents occur – Increased deployment safety and reduced change failure rate without slowing delivery throughput – Predictable operational readiness for launches, peak events, and growth – Improved operational efficiency through toil reduction and automation – Clear reliability governance, reporting, and accountability across engineering

3) Core ResponsibilitiesStrategic responsibilities

• Define and operationalize reliability strategy aligned to business priorities (customer experience, growth, revenue risk), including a multi-quarter roadmap for reliability improvements.
• Establish SLO/SLI and error budget frameworks across critical services; ensure targets are meaningful, measurable, and drive prioritization.
• Shape production governance for change management, operational readiness, and incident response across engineering teams.
• Partner with Engineering Leadership to balance feature delivery and reliability work; advocate for resilience and operational health as product requirements.

Operational responsibilities

• Own the incident management lifecycle (on-call, escalation, command, communications, postmortems) and ensure consistent execution across services.
• Manage on-call health: sustainable rotations, manageable page volume, clear escalation paths, and psychological safety practices.
• Drive operational hygiene: runbooks, service ownership, dependency mapping, alert quality, and operational readiness reviews.
• Lead capacity planning and performance management for critical systems, including load testing strategy, scaling plans, and peak readiness.