Senior Microsoft Dynamics 365 Functional Consultant

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your role

As a Senior Microsoft Dynamics 365 Functional Consultant, you are the bridge between business ambition and technical delivery. You shape solutions that fit clients' long-term goals by translating complex needs into intelligent, scalable Dynamics 365 and Power Platform experiences. Your influence spans stakeholder workshops to backlog ownership — directly impacting how global organizations transform their customer-facing operations.

Your project

Capgemini's Digital Customer Experience (DCX) practice delivers intelligent, human-centered solutions for global enterprises and public sector organizations. You'll work in empowered Agile squads, owning the end-to-end lifecycle of business applications — from architecture to deployment — in a culture built on feedback and continuous learning.

Your tasks

• Lead requirements gathering through workshops, interviews, and SME/Product Owner sessions to define business and functional needs

• Translate customer goals into future-proof solution designs in collaboration with Architects and Engineers

• Co-create and present AI-augmented platform concepts that inspire business stakeholders and unlock new capabilities

• Guide Product Owners in backlog structuring, writing Epics, Features, and User Stories (BDD where applicable)

• Advise on the right balance between configuration, customization, and AI-driven automation

• Act as a trusted advisor ensuring solutions align with the client's long-term organizational strategy

Your profile

• Hands-on knowledge of Dynamics 365 (Contact Center/Sales/Service) and Power Platform — including out-of-the-box capabilities, limitations, and licensing

• Familiar with Copilot Studio and AI Builder as tools to enhance business processes and customer experiences

• Skilled in translating business requirements into process designs and data models following Microsoft best practices

• Experienced in Agile delivery — sprint planning, backlog management, and writing well-structured User Stories

• Able to engage and influence stakeholders at all levels, from operational teams to C-suite

• Strong client-facing skills — building lasting relationships, facilitating workshops, and navigating complex organizational dynamics