MSP APAC - Direct Sourcing
Senior Network Engineer
Senior Network Engineer at an APAC managed services provider in Burwood East, Melbourne: day-to-day technical support, configuration and upgrades of client IP networks (Juniper, Cisco, FortiGate, Palo Alto) plus Azure hybrid cloud networking (VNets, ExpressRoute, Azure Firewall, BGP), with documentation, incident response, mentoring, and after-hours on-call. Pays A$90–106 per hour.
- Compensation
- A$90–A$106 / hr
- Location
- Burwood East, Melbourne VIC
- Work setup
- Onsite
- Seniority
- Senior
- Employment
- Not specified
- Experience
- Not specified
- Category
- Network engineering
- Posted
Skills
Must have
- Provide technical support, troubleshooting and maintenance of IP networks (firewalls, routers, switches) remotely and on-site
- Make configuration changes on network devices (Juniper/Cisco/FortiGate/Palo Alto)
- Lead and support project teams for new network deployments, upgrades and migrations
- Design, implement and operationally support Microsoft Azure networking (Virtual Networks, subnets, NSGs, route tables, VPN Gateway, ExpressRoute, Azure Firewall, Private Link)
- Support hybrid cloud connectivity between on-premises and Azure, including secure routing, BGP, firewall integration, DNS and controlled ingress/egress
- Perform network device upgrades and contribute to detailed network designs, standards and implementation plans
- Prepare, review and maintain network diagrams, as-built documentation, configuration records and operational procedures
- Interact with technical and non-technical stakeholders, including customers, subcontractors and internal delivery teams
- Solve complex design and application problems affecting data flow between applications and user devices
- Act as an escalation point for the NSOC, Operations/Field Engineers and other technical teams
- Mentor and guide engineers on troubleshooting, implementation quality, change control and operational best practice
- Develop, implement and maintain procedures to measure and track service performance/quality
- Log change requests and incidents in Remedy / ServiceNow
- Provide operational support for production networks including incident response, fault isolation, service restoration and post-incident review
- Monitor network performance, respond to service requests, assist change activities and resolve issues within agreed service levels
- Participate in a regular on-call roster for after-hours call out from the NSOC
- Undertake ad hoc interstate travel to support other managed services networks
- Follow work instructions, procedures and policies
Full description
Salary: $90 – $106 per hour
About the role
The Senior Network Engineer will work closely with functional teams, providing technical leadership to the National Platform Engineering Managers.
The role ensures strong working relationships are formed with customers and sub-contractors, Operations Managers, Service Delivery Managers, and National Support Services Managers, while providing maximum exposure to operational issues and priorities.
Key responsibilities
- Provide technical support, troubleshooting, and maintenance of the existing IP network (firewalls, routers, switches) remotely and on-site across Client's product portfolio and customer contracts
- Make configuration changes on network devices as required (Juniper/Cisco/FortiGate/Palo Alto)
- Lead and support project teams for new network deployments, upgrades and migrations
- Provide design, implementation and operational support for Microsoft Azure networking services, including Virtual Networks, subnets, NSGs, route tables, VPN Gateway, ExpressRoute, Azure Firewall and Private Link
- Support hybrid cloud network connectivity between on-premises environments and Azure, including secure routing, BGP, firewall integration, DNS and controlled ingress/egress patterns
- Perform upgrades on network devices (remote/onsite) and contribute to detailed network designs, standards and implementation plans
- Prepare, review and maintain network diagrams, as-built documentation, configuration records and operational procedures
- Interact with a wide range of technical and non-technical stakeholders, including customers, subcontractors and internal delivery teams
- Solve complex design and application problems that affect data flow between applications and user devices
- Act as an escalation point for the NSOC, Operations/Field Engineers and other technical teams when necessary
About you
- Mentor and guide engineers on network troubleshooting, implementation quality, change control and operational best practice
- Develop, implement and maintain procedures to measure and track service performance/quality
- Log change requests and incidents as requested in Remedy / Service Now
- Provide operational support for production network environments, including incident response, fault isolation, service restoration, and post-incident review activities
- Support day-to-day operations by monitoring network performance, responding to service requests, assisting change activities, and ensuring operational issues are documented, tracked, and resolved in line with agreed service levels