Senior Network Operations Engineer

Job Description :

OP is partnering with a globally renowned leader in media, entertainment, and consumer experiences to hire a Network Engineer to ensure the availability, performance, and reliability of our global network infrastructure.

This role operates at the intersection of real-time monitoring, incident response, automation, and continuous improvement, supporting mission-critical services across enterprise and customer-facing environments.

Key Responsibilities : Network Monitoring & Incident Management :

• Monitor network health across WAN, LAN, data center, and cloud environments.

• Detect, triage, and resolve incidents impacting performance or availability.

• Lead or participate in major incident response (MIM) bridges.

• Perform root cause analysis (RCA) and drive post-incident reviews.

• Serve as an escalation point for Tier 1/Tier 2 NOC.

Network Operations & Reliability :

• Implement and hand off solutions using automation with clear testing strategies.

• Maintain uptime and performance SLAs for critical services.

• Support routing, switching, and network security infrastructure.

• Support Wireless, VoIP, and Video Conferencing services integrations.

• Execute change management activities with minimal service disruptions.

• Collaborate with engineering teams on capacity planning and upgrades.

• Approve emergency changes, MOP deviations, and change extensions.

• Occasionally, be available for calls and escalations that are outside of normal business hours.

• Lead engagement with NetDevOps teams to identify gaps and drive improvements in runbooks and workflows.

Automation & Tooling :

• Use our automated tooling for repetitive operational tasks.

• Leverage scripting (e.g., Python) to improve efficiency and reduce MTTR.

• Use integrated observability tools (logs, metrics, traces) into workflows.

• Contribute to Infrastructure-as-Code (IaC) and network automation initiatives.

• Mentor junior staff on tool and automation use.

• Identify repetitive alerts and actions and define auto-remediation initiatives.

Observability & Proactive Operations :

• Analyze telemetry data to identify trends, anomalies, and risks.

• Improve alert quality (reduce noise, increase signal).

• Drive proactive incident prevention and predictive maintenance.

• Support implementation of modern observability frameworks (e.g., OpenTelemetry).

Cross-Functional Collaboration :

• Partner with other NetDevOps teams across the globe, Network Engineering, Security, Cloud, and Application teams.

• Support vendor escalations and service provider coordination.

• Communicate clearly with stakeholders during incidents and outages.

• Author and maintain runbooks, decision trees, and knowledge base content.

Qualifications :

• 5-8+ years of experience in network operations or NOC environments.

• Strong knowledge of routing and switching protocols : OSPF, BGP, IS-IS, STP, Fabric Path, VXLAN.

• Experience with core network technologies : TCP/IP, DNS, DHCP, VPNs, and firewalls.

• Hands-on experience with Cisco Catalyst Center (DNAC), Aruba, and wireless controller environments.

• Experience with Palo Alto firewalls and Panorama management platforms.

• Experience with SD-WAN technologies and F5 load balancers.

• Familiarity with monitoring and observability tools (e.g., LogicMonitor, Datadog, Splunk).

• Demonstrated experience leading network automation efforts using Python, Ansible, Terraform, or similar infrastructure-as-code concepts.

• Strong ability to communicate complex technical concepts to non-technical audiences and stakeholders.

• Proven track record collaborating with cross-functional technical and application teams.

• Customer-focused mindset with strong ownership and follow-through.

• Strong knowledge/experience in wide and local area network design, configuration, installation, evaluation, and problem resolution.

• Working knowledge of LAN environments, including hardware, software, and cabling for Ethernet; experience with platforms such as Cisco Nexus/ASR.

• Experience interfacing network services with Wireless, VoIP, and Video Conferencing in a multi-platform environment.

• Experience configuring and troubleshooting cloud provider network services (AWS, Azure, GCP).

• Strong knowledge of network security and firewalls.

• Solid understanding of fiber-based networks.

• Advanced user of Microsoft Office Suite.

Certifications :

• Cisco CCNP.

• Palo Alto PCCET / Cybersecurity Apprentice, and Cybersecurity Practitioner.

Why Join Us?

• At our organization, technology powers the magic.

• As part of our team, you ll help build and maintain the systems that support our iconic brands and global operations.

• We offer a collaborative work environment, opportunities for growth, and a culture that celebrates diversity, creativity, and innovation.