Senior Operations Analyst, Sales Compensation

The Sales Compensation team is responsible for the accurate and timely Incentive Compensation payments for Sales payees governed by the Global Compensation Plan (GCP). The Operations area within the team supports activities related to sales quota and transaction data uploads, adjustment processing, ICM administration and reporting, and variable compensation payment submissions to Payroll teams within the operating calendar timelines, whilst adhering to SOX and other internal controls. It also provides support to the central Capability and Reporting teams.

Essential Day-to-Day Responsibilities:

• Develop a deep understanding of the Sales Compensation calculation engine (ICM application), including both front-end and back-end systems, to effectively manage process and capability-related deliverables.
• Proactively identify, recommend, and implement process improvements to enhance efficiency and accuracy.
• Ensure quality control across assigned activities and take active measures to continuously improve standards.
• Adapt quickly to new policies or process changes and effectively communicate and implement them within the team.
• Support the creation and maintenance of Standard Operating Procedure (SOP) documentation.
• Generate scheduled and ad hoc reports for global stakeholders by extracting and customizing data from ICM to enable accurate analysis and interpretation.
• Proactively identify data issues and liaise with the Capability team to resolve the them.
• Support the training and onboarding of new joiners on relevant processes and capabilities.
• Handle stakeholder queries relating to activities performed by the team and provide guidance to junior team members on complex queries.
• Mentor and guide junior analysts by initiating knowledge-sharing activities to bridge skill gaps.
• Ensure compliance with SOX and other internal controls by educating team members and performing periodic compliance/control checks.
• Work independently within defined parameters, demonstrating accountability and problem-solving within the area of expertise.

Required Skills (Must have):

• Mandatory experience in Sales Compensation Processes and the Varicent Sales Compensation (ICM) solution.
• Advanced proficiency in Excel, including macros, with a minimum of 2 years’ experience handling large volumes of data for various reports.
• Experience in data visualization and reporting using Power BI, including creating dashboards, reports, and actionable business insights from large datasets.
• Proficient in MS Office applications, including SharePoint.
• Demonstrated ability to identify and implement process automation or efficiency improvements.
• Strong listening and communication skills, both verbal and written.
• Experience collaborating with colleagues across multiple geographical locations.
• High stakeholder focus, with a strong awareness of service quality and the ability to perform effectively under pressure.
• Capable of working within established policies, with a strong sense of urgency to meet tight deadlines.

Desired Skills:

• Knowledge of Salesforce and Siebel
• Knowledge of the Sales Operating Model, including Opportunity and Order Processing

About us:

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity. LSEG is headquartered in the United Kingdom, with significant operations in over 60 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific.

Our people:

People are at the heart of what we do and drive the success of our business. Our values of Integrity, Partnership, Excellence and Change shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential. We know that real personal growth cannot be achieved by simply climbing a career ladder – which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning over 60 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers.

Career Stage:

Senior Associate

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.