Senior Operations Analyst

The Operations Analyst is responsible for supporting and improving the Company's operational processes, financial monitoring, cloud cost management, internal systems, and corporate governance activities.

This role will work closely with technical, project, finance, and management teams to ensure operational activities are well-managed, costs are controlled, compliance requirements are maintained, and internal processes remain efficient and scalable.

Key Responsibilities

1. Cloud Cost & Financial Operations

• Monitor and analyze cloud spending across AWS, Azure, GCP, Alibaba, and other cloud platforms.
• Track cloud budgets, usage, cost allocation, and monthly spending across projects and business units.
• Identify unusual spending, cost variances, unused resources, and potential cost-saving opportunities.
• Support cloud cost optimization initiatives, including resource rightsizing, credits, Reserved Instances, and Savings Plans.
• Prepare monthly cost and financial reports for management and relevant stakeholders.
• Support annual budgeting and monthly monitoring of operational and overhead expenses.

2. Operations & Internal Systems

• Manage and maintain internal operational tools and systems, including Jira and related platforms.
• Support workflow configuration, permissions, documentation, and system administration.
• Monitor operational workflows and identify bottlenecks, manual processes, and areas for improvement.
• Work with relevant teams to resolve operational issues and ensure smooth day-to-day activities.

3. Compliance & Corporate Certification

• Maintain and monitor corporate licenses, certifications, and compliance documentation.
• Coordinate renewal schedules and follow up with relevant internal teams and external parties.
• Support company certifications and compliance initiatives such as ISO and other applicable standards.
• Provide required documentation and certification materials to Sales, Business Development, and project teams when required.

4. Process Improvement & Automation

• Review existing operational processes and identify opportunities to improve efficiency and reduce manual work.
• Develop and implement process improvements using automation, system integrations, scripts, or AI tools where applicable.
• Maintain clear documentation and ensure operational processes are properly standardized.
• Support cross-functional initiatives to improve operational efficiency and profitability.

5. Reporting & Stakeholder Support

• Prepare regular operational, financial, and management reports.
• Translate operational and cost data into clear insights and recommendations.