Senior Operations Manager, Corporate Actions

Overview

The Corporate Action Manager is responsible for the end to end management, governance, and delivery of Corporate Action operations across domestic and global markets.

The role ensures accurate, timely, and compliant processing of voluntary and mandatory corporate actions while driving operational resilience, automation, risk mitigation, and strategic scalability.

The incumbent will lead large operational teams, partner closely with Technology, Compliance, Risk, and global stakeholders, and play a key role in transforming Corporate Action processing through automation and process optimisation.

Key Accountabilities and main responsibilities

Strategic Focus

• Provide strategic leadership across Corporate Action functions including mandatory, voluntary, and event driven actions across multiple markets.

• Drive process standardisation, simplification, and automation to reduce manual intervention, errors, and operational risk.

• Partner with Technology, Product, Risk, Compliance, and Client Management to support new client onboarding, system enhancements, and regulatory change.

• Use data, metrics, and trend analysis to identify control gaps, capacity risks, and continuous improvement opportunities.

• Ensure Corporate Action operations are scalable, resilient, and future ready, aligned with business growth and client demand.

Automation & Transformation

• Drive automation initiatives (rules based processing, workflow tools, STP, AI assisted validation) to reduce manual processing.

• Support transformation programmes focused on cost optimisation, productivity gains, and risk reduction.

• Act as Business SME for Corporate Actions in system upgrades, migrations, and platform enhancements.

• Track and report efficiency gains, error reduction, and FTE optimisation outcomes.

Operational Management

• Own end to end Corporate Action processing, including announcements, elections, entitlements, reconciliations, postings, and payments.

• Ensure accuracy, timeliness, and completeness of Corporate Action events across systems and platforms.

• Oversee exception management, break resolution, and root cause analysis with clear accountability.

• Manage high volume, time critical events while maintaining service levels and zero defect outcomes.

• Establish and monitor SLAs, KPIs, KRIs, and quality metrics.

• Ensure robust business continuity planning, disaster recovery preparedness, and operational resilience.

• Lead audit, regulatory reviews, and control testing, ensuring timely closure of findings.

People Leadership

• Lead, develop, and inspire large, multi layered teams across Corporate Action operations.

• Set clear performance expectations, goals, and development plans for Team Leaders & Team.

• Build a culture of ownership, accountability, control discipline, and continuous learning.

• Drive cross skilling, succession planning, and talent pipeline development.

• Support employee engagement, retention, and leadership capability building across teams..

Governance & Risk

• Ensure strict adherence to regulatory, legal, and internal policy requirements for settlement and share plan operations.

• Maintain a strong control environment covering reconciliations, access management, trade controls, exception handling, and reporting.

• Conduct periodic risk assessments to identify gaps and implement mitigation strategies.

• Oversee audit readiness, support internal/external audits, and ensure timely closure of remediation actions.

• Maintain documentation, procedures, and SOPs in accordance with governance requirements.

• Promote a culture of risk awareness, operational discipline, and zero error tolerance.

The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.

Experience & Personal Attributes

• 10–15 years of experience in Corporate Actions, Capital Markets, Share Registry, Custody, or Asset Servicing.

• Minimum 5+ years in a managerial role, leading 25–50+ FTE across large operational teams.

• Strong understanding of mandatory and voluntary Corporate Actions, lifecycle management, and market practices.

• Proven experience in automation, transformation, and change delivery within operations.

• Excellent stakeholder management skills across Global Operations, Technology, Risk, Compliance, and Clients.

• Strong analytical, problem solving, and decision making capability.

• Demonstrated ability to handle high risk, time critical events with control and confidence.

• Comfortable working across EMEA, APAC, and global delivery models